Host - Wild Finch - Springs Resort & Spa

Description

The Host is the first and last point of contact for every Wild Finch guest, setting the tone for a warm, efficient dining experience. While the primary responsibility of this role is hosting - greeting, seating, and managing the flow of the dining room - the position is intentionally cross-functional. The Host also supports to-go orders, bussing, table-setting, sidework, phone calls, and general front-of-house (FOH) operations, working closely with servers and management to keep service running smoothly.

• Part-time position with 3 regularly scheduled shifts per week.
• Additional shifts may be required to cover for the primary 4-day-a-week Host, including planned absences (e.g., September 8-17).
• Schedule includes weekends, holidays, and peak-season hours as business needs require.

• Greet guests warmly upon arrival and manage the seating flow to balance server sections and guest wait times.
• Accurately maintain the reservation book and waitlist; communicate accurate wait times to guests.
• Answer the restaurant phone, take reservations, and respond to general guest inquiries.
• Take and process to-go orders, including coordinating timing with the kitchen and handling payment.
• Bus and reset tables promptly to keep the dining room turning efficiently.
• Perform table-setting and general sidework (rolling silverware, stocking service stations, maintaining menus, etc.).
• Support servers with general FOH tasks as needed to assist overall service flow.
• Maintain cleanliness and organization of the host stand, entryway, and waiting area.
• Communicate guest needs, special occasions, or concerns to the manager or serving staff promptly.
• Follow all resort and restaurant standards for guest service, safety, and sanitation.

• Previous experience in a host, server assistant, or similar guest-facing restaurant role preferred.
• Strong communication and interpersonal skills; friendly, professional demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to stand and walk for extended periods, and to lift/carry up to 25 lbs.
• Flexible availability, including evenings, weekends, and holidays.
• Must be at least 18 years of age.

• Hourly base pay plus applicable tips on to-go orders when a guest chooses to tip.
• Eligible to receive tip-outs from servers for assistance with side-work and service duties.