Coffee Shop Assistant Manager Achieve Inc.

Overview

HOURS:

14-40 hours/week, based on successful candidate’s availability

COMPENSATION: $19-$22/hour, based on qualifications/experience (see additional benefits below)

SCHEDULE:

Morning and/or afternoon shifts, 3 to 6 days/week, flexible based on successful candidate’s interest

SUMMARY OF POSITION:
Achieve, Inc. is a local nonprofit providing innovative opportunities for individuals with neurodivergent and mental health challenges in rural Colorado to cultivate meaningful job and life skills. Brew & Bloom is a year-round social enterprise coffee shop that provides paid, hands-on job-skills training for program participants ("Achievers"). The Coffee Shop Assistant Manager supports day-to-day café operations and customer experience while helping train, coach, and support Achievers in job and life skills.

This position is flexible and may be tailored to the strengths, experience, and availability of the successful candidate.

• Provide hands-on service as needed, including barista duties and preparation of beverages and foods (e.g., coffee, espresso drinks, teas, blended beverages; soups, sandwiches, pastries).
• Maintain excellent customer service standards; greet and thank customers, build positive relationships, and support Achievers in doing the same.
• Support consistent product quality and timely service.
• Take orders and process payments; provide menu guidance and support dietary restrictions/customizations; coach Achievers in these tasks.
• Support opening/closing routines, daily setup/takedown, cleaning, restocking, and basic inventory tasks.
• Provide one-on-one and small-group coaching for Achievers in job and life skills, including:
  • Money-handling, order-taking, and POS system use
  • Communication, teamwork, problem-solving, and self-advocacy
  • Customer service and workplace professionalism
• Provide timely, strengths-based feedback; support skill progression and confidence-building.
• Provide regular check-ins and performance feedback to help Achievers improve job performance and social skills.
• Coordinate with the Coffee Shop Manager and Program Director regarding participant goals, support strategies, and accommodations as needed.
• When assigned, serve as shift lead and support smooth shift flow, task delegation, and customer experience.
• Provide on-shift coaching and direction to Achievers (and other team members as assigned) while modeling professionalism and a positive workplace culture.
• Maintain the ability to provide occasional back-up shift coverage for unexpected staffing gaps (e.g., illness), including occasional same-day schedule changes, in coordination with the Coffee Shop Manager and/or Program Director. Back-up coverage is not expected to be routine and will be shared and planned whenever possible.

• Ensure health and safety practices are followed on shift; maintain a clean, safe working environment for staff and customers.
• Operate and clean café equipment, including espresso machines, grinders, and brewers; report maintenance needs promptly.
• Support accurate cash handling and end-of-shift procedures; assist with daily sales/cash reconciliation as assigned.
• Support inventory tracking by restocking, completing inventory counts as assigned, and communicating low-stock items to the Coffee Shop Manager; may assist with ordering tasks under the Manager's direction as needed.

• Attend occasional staff meetings and trainings as needed.
• Perform other job-related duties as assigned.

• Preferred: 1+ year of experience in food and beverage service (coffee shop/café preferred).
• Post-high school education is a plus (not required), especially in teaching, special education, business, youth development, or…