Steakhouse Captain

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments.

Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:

Chophouse Captain Salary: 20.00 per hour Status:
Full-Time

Shift: Swing MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games.

Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries Open Table’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors.

Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

The Chophouse Captain supports dining room operations by coordinating attentive, polished service and assisting the restaurant leadership team. This role guides the service team, anticipates guest needs, and works closely with culinary and beverage teams to deliver a well-paced, memorable fine dining experience.

Responsibilities:

Support restaurant management in coordinating daily dining room operations and maintaining fine dining service standards.

Guide servers, bussers, and food runners to ensure accurate service, timely delivery, and consistent table presentation.

Welcome guests, anticipate preferences, and respond promptly to requests and concerns, escalating issues to management when appropriate.

Maintain knowledge of menu items, ingredients, preparation methods, steak selections, daily specials, and beverage offerings.

Assist guests with food and beverage selections and communicate dietary restrictions and allergy concerns to the appropriate team members.

Coordinate with culinary and beverage teams to maintain appropriate course timing and order accuracy.

Assist with pre-shift briefings, communicating reservations, special occasions, menu updates, and service priorities.

Support team member training through hands-on guidance and reinforcement of service procedures.

Inspect dining areas and service stations for cleanliness, organization, proper setup, and adequate supplies.

Follow food safety, sanitation, responsible alcohol service, and company policies.

Assist with opening and closing duties and report equipment issues or safety concerns promptly.

Perform other duties as assigned.

Qualifications:

Previous fine dining service experience; experience as a captain, lead server, or in a similar service leadership role preferred.

Knowledge of formal dining etiquette, service sequencing, food preparation terminology, and wine and beverage service.

Strong guest service, communication, teamwork, and organizational skills.

Ability to guide team members and manage competing service…