Resort Store Supervisor

Essential Duties and Responsibilities

• Know and enforce safety initiatives consistent with company guidelines.

• Act as Manager-on-duty in the absences of a Store Manager.

• Create a positive team environment.

• Support Telluride Ski & Golf sustainability initiatives.

• Maintain store operation within posted hours, 09:00-18:00.

• Adhere to Telluride Ski & Golf policies and procedures.

• Promote, support and understand all activities and events occurring on or off the mountain.

• Proficient in POS operations including opening and closing procedures.

• Perform cashier functions: operate cash register; take payment and return correct change; process credit card payments along with returns and shipping fees as needed.

• Remove and record amount of cash in register at end of shift and complete deposit slip to accounting department at the end of each daily shift.

• Provide a fun guest experience that exceeds members/guests  expectations.

• Oversee receiving goods, tagging, and transferring.

• Assist in inventory counts as needed and re-counts.

• Create pull-lists as needed and ensure proper communication to warehouse staff.

• Collect warehouse items and receive them into store with accurate transfer in POS.

• Prepare the shipping of product as needed.

• Check voicemail for new messages and return any calls that are appropriate.

• Assist with the promotion and execution of retail shop sales.

• Stock shelves, counters, or tables with merchandise.

• Clean shelves, counters, floors, and merchandise as needed.

• Set up advertising displays.

• Communicate merchandising and sales techniques with Resort Store Manager.

• Answer customers  questions concerning location, price, and use of merchandise.

• Wraps or bags merchandise for customers.

• Refer customer problems and complaints to managers or other senior staff members if appropriate.

• Train new staff on all store operations.

• Perform related tasks or special projects as assigned.

• Promote products by wearing clothing lines while working in stores.

• Other duties may be assigned as needed.

Carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing staff complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED). One year minimum of retail experience or related supervisory experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

To perform this job successfully, an individual should have knowledge of or ability to learn point of sale systems, inventory systems, basic accounting, familiar with Microsoft Office, internet search engines.

• Strong communication and problem-solving skills.

• Must be able to identify areas that may need improvement and have initiative to seek solutions.

• Must be a team player.

• Ability to work unsupervised.

• Must be able to work weekends, holidays and overtime.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with team lifting.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those any employee…