Retail Sales Associate

Position Summary

We are seeking entry‑level, full‑time sales associates for our nationwide pawn store locations. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. In this role you will greet, engage, and interact with customers to process sales, loans, and other transactions while working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

• Greets and interacts with all customers to develop a rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift or carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and obtain firearms certification.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Must be able to work in multiple locations as business needs dictate.
• Must be able to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Competitive hourly wage: $18.50 to $21.50 per hour, plus commission up to 8% on transactions (potentially $1.00 per hour additional).
• Earned Wage Access program—withdraw up to 50% of earned wages, up to seven times per payroll cycle, from day 2.
• Paid vacation: one week after 6 months, an additional week after 1 year, and two weeks each anniversary thereafter (subject to state/local requirements).
• Sick/Personal leave: 8 hours after 6 months, 16 hours each anniversary thereafter, etc.
• Employee discounts available from day 1.
• Tuition reimbursement up to $2,000 per year through First Cash Education.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto‑enrollment in First Cash 401(k) program after 6 months.
• Access to First Cash Pet Insurance program.

Pay rates will not be below any applicable local minimum wage requirements. A binding arbitration agreement is required upon employment. First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons. First Cash will provide reasonable accommodations for qualified individuals with disabilities.