Trading Post Retail Supervisor- Red Rocks Amphitheater - Red Rocks - Merchandise

Trading Post Retail Supervisor – Red Rocks Amphitheater – Red Rocks – Merchandise

Requisition #: 651002

Location:

Morrison, CO, US, 80465

Red Rocks Amphitheatre is a rock structure near Morrison, Colorado, where concerts are given in the open‑air Amphitheatre. Red Rocks Amphitheater is a naturally formed, iconic music venue. We elevate our standards of service and hospitality to match the legendary status of Red Rocks. Aramark supports our clients by providing a high level of attention to detail and outstanding customer service in all that we do.

The Retail Supervisor oversees the work of retail associates in a store environment. Leads are in charge of monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems day‑to‑day, and assisting customers. They support and train the sales associates and assign the day’s work tasks. They ensure all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service.

They serve as an example for the retail associates, continually going above and beyond to deliver outstanding customer service and resolving any guest situations that arise. They maintain a professional and enthusiastic atmosphere even in the absence of management.

This position is considered an hourly/sequential/part‑time employee.

Hourly rate: $23.43

Aramark offers comprehensive benefit programs, including medical, dental, vision, and work/life resources. Additional benefits may include retirement plans such as 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to legal requirements, eligibility, and location. Qualified applicants with arrest or conviction records will be considered in accordance with all applicable Fair Chance Ordinances and Acts, including the San Francisco Fair Chance Ordinance for jobs in San Francisco.

• Responsible for opening and closing the store.
• Conduct daily safety briefings.
• Fulfill online store orders and send daily sales reports.
• Ensure accurate inventory counts while conducting daily transfers to the sister store.
• Act as a concierge resource, providing guests with knowledge about the park and surrounding areas.
• Respond directly to customer complaints and ensure they are resolved efficiently and professionally.
• Train and supervise sales associates, leading by example and fostering a customer service‑focused team.
• Ensure smooth operations in the absence of a manager.
• Clean and restock the store throughout the day, before opening, and after closing.
• Assist with loss prevention, report concerns, and provide solutions.
• Ensure accurate inventory counts while receiving daily merchandise.
• Assist with quarterly inventories, bi‑weekly damage reports, and weekly spot counts.
• Receive deliveries for the retail store and concert merchandise.
• Create an inviting store environment by updating merchandise displays.
• Troubleshoot IT issues as they arise.
• Lead special projects as needed.
• Assist with POS transactions, employee discounts, and returns.
• Cover employee lunch breaks as necessary.
• Inform management of strong‑selling products and items that need to be reordered.
• Communicate any concerns or store‑related issues to management.

• Must be at least 21 years of age.
• Previous retail experience preferred.
• Strong mathematical skills required.
• Excellent leadership skills; approachable and able to build positive rapport with employees.
• Strong communication and customer service skills.
• Service‑oriented with a willingness to assist patrons.
• Knowledge of point‑of‑sale systems preferred.
• Proficient in Microsoft Office, including Excel and Word.
• Ability to lift up to 50 lbs multiple times daily.
• Ability to work in a fast‑paced and demanding environment.
• Must be flexible and willing to work a rotating schedule, including weekends, nights, and holidays.
• Must maintain a professional appearance and demeanor at all times.

This role may involve physical demands, including lifting, bending, pushing, pulling, and extended periods of walking and standing. Uniforms and/or personal protective equipment may be required.