Deli​/Coffee Shop Barista

Exceed service standards by providing customers with prompt, quality coffee selection, purchase, and preparation. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Promote and follow company initiatives
• Greet customers, answer questions, and suggest product to enhance service and meet sales goals
• Maintain cleanliness of customer service area and equipment
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
• Follow store policies and procedures
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards
• Follow standards for merchandising, stocking, rotating, and storing all products
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
• Ability to complete Initial Store Training and pass barista certification with a score of 90% or better
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Knowledge of company policies, procedures, and organizational structure
• Familiarity with industry/technical terms and processes

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.