Sales Support Associate II

Sales Support Associate

The Sales Support Associate is key to store success, handling cash wrap, maintaining sales floor appearance, and supporting the flow of product from receipt to sale.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ years of previous retail experience (cashier/stock, luxury retail preferred).
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie use, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (EU requirement).
• Flexibility to work a varied schedule, including nights, weekends, peak season and high‑traffic retail days (public holidays).
• Ability to lift at least 25lb. (up to 50lb. occasionally) and perform physical tasks such as climbing, bending, kneeling, and maneuvering within the store.

Flexible schedule to meet business needs, including nights, weekends, peak season, and high‑traffic retail days such as public holidays.

Base Pay Range: $15.00–$21.75 per hour.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.