Store Manager Trainee

Store Manager (SM)

Effective Date:
February 2010

Division/Department:
Store Operations

Location:

Multiple Field Locations

Reports to:

Area Operations Manager (AOM), District Manager (DM) or Assistant District Manager (ADM)

Classification:
Executive Exemption

Responsible for managing the entire operation of a store including hiring, development, supervision, discipline and safety of Assistant Store Managers (ASMs) and Customer Service Representatives (CSRs), and managing all inventory and assets to meet Company and store objectives, including profitability goals. Provides and models respectful customer service to the store team and the community.

• Exhibits and provides leadership, direction and supervision to all store ASMs and CSRs at all times.
• Supervises, trains, develops and oversees the training and development of ASMs and CSRs, including their training on Family Dollar operating practices and procedures. Must effectively apply, communicate and explain all standards/procedures to ASMs and CSRs.
• Ensures ASMs and CSRs greet and assist customers in a positive, approachable manner; answers or resolves all customer inquiries and concerns and is available at all times to team members and customers to address issues, as needed.
• Supervises ASMs and CSRs regarding appropriate steps to maintain a clean, well‑stocked store for customers.
• Models and ensures ASMs and CSRs maintain a positive image to customers and community.
• Manages the Door‑to‑Shelf Program and ensures all merchandise from delivery truck is unloaded, organized and merchandised per Company Planner/Schematics as applied and implemented for that store.
• Maintains all store business records including payroll, scheduling, vendor delivery and accounting and inventory records, as well as cash register deposits/receipts.
• Controls all store assets, including inventory, cash and other monies.
• Handles all ordering of merchandise using cycle counts to ensure in‑stock representation.
• Manages loss prevention by maintaining a visible management presence in the store and modeling respectful customer service to the community.
• Manages the budget of the store, including labor budget; ensures that ASMs and CSRs are scheduled, do perform and report all hours worked including a minimum of 80 hours of work per week.
• Ensures compliance with all Company policies and procedures.
• Performs all duties necessary for the effective and profitable operation of the store.
• Ensures that all operations of the store, including all employment practices, are in compliance with Company policy and state and federal law (i.e., the posting of required EEO information).

• Preference for completion of high school or equivalent.
• Ability to read, interpret and explain to others operational directives (e.g., merchandise schematics, etc.).

• Preference for store management experience in retail, grocery or drug store environments.

• Ability to regularly lift up to 40 lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height.
• Requires adequate fitness level for frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.

• Ability to work flexible, full‑time schedule to include days, evenings, weekends and holidays.

• Customer Focus:
  Provides and models respectful customer service and focuses on continuous improvement.
• Performance Management:
  Regularly reviews performance of direct reports; establishes objectives and monitors/communicates progress.
• Results Driven:
  Pushes self and others to meet/exceed established results.
• Strong Organizational
  
  Skills:
  
  Performs multiple activities successfully; establishes clear goals and objectives; manages time and priorities.
• Communication
  
  Skills:
  
  Clear verbal and written communication; effective listening; resolves conflicts cooperatively.
• Problem Solving/Decision Making:
  Uses sound judgment, gathers information, takes appropriate action, identifies root causes, applies policy fairly.
• Job Knowledge:
  Understands store business and stays current with trends; analyzes successes and failures to enhance performance.

We are required to obtain specialized licenses for those of our stores that sell alcohol and/or tobacco. As a manager, you may be required by the local jurisdiction where a store is situated to provide certain detailed background information necessary to obtain a license to sell alcoholic beverages / tobacco products. Failure to comply and/or qualify for such license can lead to demotion or separation of employment.

From: $59,406.88 To: $74,197.76