Floor Lead; Retail

About Mejuri

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.

Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills, embodies Mejuri’s values, inspires the team with a can‑do attitude, and creates an engaging and dynamic environment for both staff and customers.

• Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs) by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services including piercing, engraving, and other offerings.
• KPIs: OPH, NPS (85%), SPH, STACK Leader Segment:
  Conversion and Sales Success.

• Participate in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Support back‑of‑house flow to support in‑store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Maintain organizational integrity of BOH, including display inventory and sellable inventory, packaging, and all supplies.
• Proficient in using point‑of‑sale systems, inventory management software, and other retail technology.
• Support mitigation of internal, external and administrative loss of product.
• Identify and escalates opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross‑functional teams to resolve.

• Maintain Mejuri’s brand standards of visual presentation, cleanliness and functionality.
• Validate integrity of display forms, graphics, furniture, and decor items; manage costs and propel the brand; notify appropriate teams when display tools are missing or damaged.
• Coach and inform all store team members on updates or changes to Visual Merchandising standard practices.
• Flag, identify and action any inefficiencies.

• Participate in onboarding and integration of new talent to our store teams.
• Validate regular and accurate assessment of people against performance review criteria and KPIs.
• Build healthy relationships with employees and establish a positive and engaging work environment.
• Adhere to and validate policies and compliance practices.

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Physical requirements:
  
  Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the store’s availability requirements.

• US & CA:
  Comprehensive medical, dental, and mental health coverage.
• US: 401(k) & commuter benefits plans.
• UK:
  Comprehensive medical benefits including PMI, Cashplan, and Pension program.
• Paid time off – inclusive of vacation and sick days.
• 4 months of 80% parental leave salary top‑up and personalized return‑to‑work plans.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• Robust in‑house retail learning program.
• Generous product…