Telluride Sports Ski and Snowboard Rental Technician

Telluride Ski & Golf Retail, Rental, and Tune Shop Team Member

Love gear? Love the mountains? Join our Retail, Rental, and Tune Shop team at Telluride Ski & Golf and spend your days surrounded by the latest equipment, helping guests gear up for adventure. From setting up skis and snowboards to dialing in the perfect tune, you'll make sure every rider hits the slopes ready for an unforgettable day. It's a fast-paced, hands-on role with plenty of guest interaction, teamwork, and mountain energy—all in one of the most stunning locations in North America.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Engage and connect with customers by providing the highest level of service to enhance guests experience.
• Provide rental guests with highest level of rental service
• Must be able to multi-task and work in a busy environment
• Must be available to work weekends
• Striving to exceed daily and seasonal sales targets, use upselling and add-ons to increase sales
• Maintain and stay up-to-date on product knowledge to provide exceptional guest service.
• Ability to answer customer questions; provide detailed information including features and benefits of products
• Ability to maintain professional demeanor when interacting with guests and colleagues.
• Know and enforce safety initiatives consistent with company guidelines.
• Supports Telluride Ski & Golf sustainability initiatives.
• Adheres to Telluride Ski & Golf policies and procedures.
• Promote, support and understand all activities and events occurring on or off mountain.
• Proficient in POS operations
• Provides a fun guest experience that exceeds members/guests' expectations.
• Receiving of goods, tagging, transferring.
• Stock product
• Clean shelves, counters, floors, glass and merchandise as needed.
• Refer customer problems and complains to manager or another senior staff member if appropriate.
• Perform related tasks or special projects as assigned.

Supervisory Responsibilities:

No supervisory responsibilities.

Education and/or Experience

Required:

High school diploma or general education degree (GED). One to three months minimum of retail experience.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer

Skills:

To perform this job successfully, an individual should have knowledge of or ability to learn point of sale systems, inventory systems, basic accounting, familiar with Microsoft Office, internet search engines.

Other

Qualifications:

• High-attention to detail
• Positive, energetic attitude and customer focused
• Strong communication and problem-solving skills.
• Must be able to identify areas that may need improvement and have initiative to seek solutions.
• Must be a team player.
• Ability to work unsupervised.
• Must be able to work weekends, holidays and overtime.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with team lifting.

Specific vision abilities required by this job include close vision,…