Xfinity Retail Sales Consultant

Job Summary

Comcast, a Fortune 50 leader in media and technology, offers a retail career at Xfinity where you connect customers with innovative products and services. This role supports a fast‑paced environment, focusing on customer experience, sales, and operational excellence.

• Engage customers enthusiastically and explain product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets while maintaining high customer satisfaction.
• Assist customers with account statements and payment transactions in store.
• Answer questions about current or new services, handle changes to account data, upgrade service levels, and process general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Demonstrate expert-level knowledge of technology and Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment that connects products to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures to ensure a professional store environment.

• High School Diploma or equivalent.
• Adaptability to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

Comcast offers comprehensive benefits that support employees physically, financially, and emotionally.

• Day‑One benefits:
  Medical, Dental, and Vision coverage;
  Xfinity courtesy services in served areas; discounted tickets to Universal Resorts; paid parental leave; tuition reimbursement up to $8,000 (for full‑time employees); paid time off; and a 401(k) savings plan with up to 6% dollar‑to‑dollar matching.
• Additional benefits include flexible work arrangements, employee discount programs, and a supportive workplace culture.

• Understand and apply Comcast’s Operating Principles.
• Own the customer experience and act in ways that prioritize customer needs.
• Be enthusiastic learners and advocates of Comcast’s technology, products, and services.
• Work collaboratively as part of a team, fostering a culture of open communication.
• Contribute to employee and customer feedback initiatives such as the Net Promoter System.
• Drive results, growth, and inclusivity within the workplace.
• Act with integrity and act in the best interests of employees, customers, investors, and communities.

This information is designed to indicate the general nature and level of work performed by employees in this role and is not a comprehensive inventory of all duties, responsibilities, or qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Customer-focused; workplace organization; persuasion; teamwork; technical knowledge; self-motivation; resilience; communication; critical thinking; problem solving; professional integrity.

Base Pay: $17.25 per hour.

Total Target Compensation (Base Pay plus Targeted Commission): $24.94 per hour.

Commission and bonus opportunities are available for high performance.

High School Diploma / GED.

None required.

2–5 Years in a customer‑facing retail or sales environment.