Ticket Sales Clerk

Job Details

Job Location:

Monarch Mountain - SALIDA, CO 81201

Salary Range: $18.00 - $19.00 Hourly

The Guest Experience Division is a fun and exciting way to join the ski industry and the Monarch family. This division is an upbeat, customer focused environment that provides opportunities to earn while still getting to play in the mountains. Enjoy a slope-side office environment while enjoying the perks of your complimentary Monarch Mountain season pass. The Ticket Sales Clerk should be enthusiastic about working in a fast-paced sales and customer service environment.

Excellent communication, attention to detail, customer service, cash handling, and ability to work in an office environment are a must.

• Conduct accurate and efficient sales of lift tickets in a friendly, courteous, and expeditious manner so that each guest receives excellent and personalized service.
• Stay knowledgeable of all mountain happenings and products to assist guest with questions, bookings, and correct directions.
• Maintain the ticket window and surrounding areas so that they remain neat, clean, stocked and well organized for a professional presentation at all times.
• Work as a team with other Monarch Department to provide exceptional service.
• Other duties as assigned. This job summary is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

• Ability to maintain a good attitude and professional appearance and work well with guests and other employees.
• Must be punctual and reliable.
• Ability to provide excellent customer service.
• Positive attitude.
• Cash handling experience.
• Requires a working knowledge of basic computer systems and the ability to learn new software.
• Must be able to work as an individual and as a team.
• Ability to take direction and follow procedures.
• Professional appearance.
• Can handle fast paced and high-pressure environment.
• Excellent communication skills.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

• Minimum Age: 18
• Legal citizen of the United States or possess other proper work permit authentication.
• High School Diploma or GED required, college degree preferred.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.

Job Type: Winter Seasonal

• Compensation:
  Begins at $18 per hour, actual pay will be adjusted based on experience/length of service
• Benefits:
  Monarch Season Pass and many more! (Reference the employee handbook and department manual for explanation of additional benefits)

This Job Description is not an employment contract. This position is “at-will,” which means that Monarch may terminate an employee who holds this position at any time, with or without “cause,” and with or without notice. Similarly, an employee who holds this position is free to resign at any time. Monarch requests a courtesy two-week advanced notice of intent to resign.

Individuals with disabilities that seek reasonable accommodation(s) to allow them to perform the essential functions of this position should contact the Human Resource Manager to initiate an interactive process to determine whether an accommodation is appropriate and reasonable given all circumstances presented.