Guest Services Rover

JOB SUMMARY:

Want to work in multiple departments and really understand the operation of a ski area? The Rover position will work across the F&B, Rentals, Retail and Ticketing Departments to help assist in peak times and deliver the Monarch experience to all of our guests. This new position will report to the Rentals Manager, then work in one or more of those departments each day.

Rovers should have a positive attitude, strive to provide timely courteous service to our guests, have a desire to understand the inner workings of the ski resort industry and enjoy moving across departments to help out where needed.

ESSENTIAL DUTIES:

A Rover’s responsibilities will include, but are not limited to the following:
• Work as a team with other departments to provide exceptional service.
• Conduct accurate and efficient sales of tickets, retail items, rental equipment and food and beverage items.
• Communicate with and assist Monarch guests in a polite and professional manner.
• Stay knowledgeable of all mountain happenings and products to assist guest with questions, bookings, and correct directions
• Maintain a good working knowledge of all merchandise at Monarch as well as general knowledge of all Monarch Mountain services.
• Restock, sort, and maintain equipment and goods in an organized manner.
• Properly fit guests with boots, skis/snowboards, helmets, and poles.
• Perform routine facilities maintenance and cleanup.
• Other duties as assigned. This position is intended to be flexible across multiple departments, and your duties may be different every day. This job summary is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations.

PERSONAL ATTRIBUTES:
• Ability to maintain a good attitude and work well with guests and other employees.
• Must always present a professional appearance.
• Can handle fast paced and high-pressure environment.
• Ability to take direction and follow procedures.
• Positive attitude.
• Willingness to learn.
• Is honest and dependable.
• Cash handling experience.
• Great customer service skills.
• Is flexible with hours and days of work. Can work any hours during the business day including mornings, evenings or split shifts, and any days of the week (including weekends and holidays)

JOB REQUIREMENTS:

• Minimum Age: 18
• Legal citizen of the United States or possess other proper work permit authentication.
• High School Diploma or GED required, college degree preferred.
• Ability to push, lift, and move up to 50 lbs.
• Ability to stand for long periods of time.
• Requires working at high elevation (up to 12,000’), with extended exposure to adverse weather conditions, such as severe cold, heavy snowfall, rain, strong winds and intense sun.

JOB TYPE:
Winter Seasonal COMPENSATION AND BENEFITS:
• Compensation:
Begins at $19 per hour, actual pay will be adjusted based on experience/length of service
• Benefits:
Monarch Season Pass and many more! (Reference the employee handbook and department manual for explanation of additional benefits)
JOB POSTING DEADLINE:
September 30, 2026

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Job Description is not an employment contract. This position is “at-will,” which means that Monarch may terminate an employee who holds this position at any time, with or without “cause,” and with or without notice. Similarly, an employee who holds this position is free to resign at any time. Monarch requests a courtesy two-week advanced notice of intent to resign. Individuals with disabilities that seek reasonable accommodation(s) to allow them to perform the essential functions of this position should contact the Human Resource Manager to initiate an interactive process to determine whether an accommodation is appropriate and reasonable given all circumstances presented.