Retail Manager - Winter Season

Who We Are:

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

The Retail/Rental Manager is responsible and accountable for the daily operation of between 1 and 6 Winter Park retail/rental facilities ensuring excellent success in the areas of retail sales, cost management, guest service, supply purchasing, product merchandising, inventory/cash control systems, store replenishment, rental equipment quality, initial and ongoing training, and daily operating standards.

The Retail Rental Managers’ network for locations will be responsible for an estimated seasonal revenue of between $1.5M and $2.5M, through the sale of outerwear and apparel, ski/snowboard accessories, ski/snowboard hardgoods, other retail items, rental fulfillment, and tuning services. Good written and oral communication skills, computer skills, team player attitude, and cash handling skills are required. Days and hours may vary but will include weekends and holidays.

Must be able to work mornings starting at 7 a.m. until evenings at 8 p.m. Good written and oral communication skills, computer skills, team player attitude, and cash handling skills are required. Retail experience preferred. Duties include daily opening and closing of location, staff management, daily and weekly reports, as well as merchandise inventory control.

Management and Leadership:

Oversee rental and retail locations and the management and administration of these operations to produce successful and efficient experiences for the guest and employees. Responsible for hiring, training, development, and evaluation of all the front-line staff. Provide leadership, motivation counseling, and coaching for direct reports. Responsible for training staff to be knowledgeable sales/rental people with a superior level of guest service.

Assist direct reports in the creation of annual goals and objectives that support those of Winter Park and the HR department as well as the mission and vision of the department. Provide formal and informal feedback to direct reports, conduct one-on-ones, and annual performance reviews, and recognize and reward exceptional performance. Communicate information to all staff to ensure knowledge of resort and Winter Park activities, events, and changes.

Ensure accurate accounting of daily revenues, expenses, and inventories. Implements policies and operating procedures to assure accuracy, accountability, and security of all assets.

• Inventories up to 2 million annually.
• Revenue up to $4 million annually.
• Expenses up to $40,000 annually.
• Contribution up to $3 million annually.

Review retail/rental stores weekly to verify store standards are being achieved and financial goals are being met. Meet with direct reports weekly to review these standards/goals and assist with planning. Implement and administer retail and rental incentive programs, encouraging the attainment of personal and divisional revenue goals. Participate in weekly/monthly department meetings, which include sales techniques, incentive programs, and financial summaries.

Organize store meetings to cascade the…