Customer Support & Service Representative

Customer Support & Service Representative

THIS POSITION IS LOCATED IN SALIDA, CA.

Drive sales in the territory for product support and service with Holt Ag Solutions. Working with the Service Managers, Parts Managers, Marketing Department and Regional Manager to coordinate programs and activities that will increase parts and service sales. Also, must be able to work with AGCO to set up marketing programs and communicate marketplace problems. Must be able to interact with customers by performing the following duties:

• Initiates marketing programs to increase business.
• Travel within the territory and meet with new and current customers.
• Utilizes DBS, CRM, Sales Link and PCs to analyze market opportunity, sales and set sales goals.
• Actively uses Holt Ag Solutions mail/phone/customer list to target customers.
• Works with parts and service to prepare quotes for service work, major parts sales and CSA agreements.
• Evaluates customer operations to provide better parts and service support.
• Reviews lost sales to determine marketplace and pricing.
• Makes regular sales calls with Account Managers to customer sites.
• Works with credit department to ensure satisfied customers and protect company interests.
• Assists with compiling list of prospective customers for use as sales leads, based on information from internal sources, newspapers, business directories, and other sources.
• Analyzes and resolves work problems or assists workers in solving work problems.
• Other duties may be assigned.

High School Diploma. Some college focused on sales, agriculture, or marketing desired. Experience in sales and cold calling desired. Must have experience with computers including PC programs.

• Must have the ability to travel within the territory.
• Ability to identify customer needs.
• Ability to cold call on customers and communicate effectively.
• Ability to effectively present information and respond to questions from managers, clients, customers and manufacturers.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Must possess well developed communication skills, both oral and written.
• Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
• Ability to conduct oneself in a manner that is professional and business-like at all times.
• Highly motivated, enthusiastic, and versatile with a willingness to adapt to a rapidly changing environment.

• Must have a valid California driver’s license and a clean DMV driving report.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, use hands and fingers, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.

The work environment includes outside weather conditions, proximity to moving mechanical parts and high precarious places. Loud machinery and equipment noises may be present. The employee will be driving from customer to customer more than 50% of the time.

Wage Range $68,000 to $76,000 annually PLUS Commission. Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.