Sales Support Specialist

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Full-Time, Broomfield, CO

7 days ago Requisition

Salary Range: $24.00 To $26.00 Hourly

Ready to take the next step in your sales support career? The Sales Support Specialist plays a key role in managing customer accounts, supporting sales initiatives, and driving operational excellence while serving as a trusted partner to both internal teams and customers. Join a collaborative team in the outdoor industry that is passionate about helping people get outside and create lasting outdoor experiences!

The Sales Support Specialist is responsible for delivering an exceptional customer experience by ensuring accurate and timely execution of the sales orderbook for a range of customers including high volume and specialized accounts. This position will also own the placement of forecasts, item set‑ups, and other day‑to‑day and seasonal operational duties to support the overall success of the business.

• Partner with the sales team on assigned accounts, while executing various duties assigned by the Sales Support Manager.
• Manage orders and the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders.
• Provide insightful and strategic orderbook reporting.
• Manage NuOrder orderbook by releasing orders and reaching out to Sales Rep for any issues related to the order.
• Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution.
• Proactively communicate with the sales team and other critical cross‑functional partners on ongoing customer and planning initiatives.
• Process order confirmations and provide proforma invoices.
• Support customer program sheet creation and ensure accurate pricing in ERP system through price groups.
• Assist Sales Support Manager with Item Set‑Ups in retailer portals.
• Enter and process RMAs, credit rebills and memos.
• Manage order information flow between ERP and customer portals, identify and resolve errors.
• Monitor forecast management report and resolve price group variances.
• Act as a subject matter expert and participate in department process improvement, including technical enhancements.

• 3‑4 years’ experience in Customer, Sales, or Dealer Service. Preferably in a consumer product, retail or dealer‑based environment.
• Team player, team leader as needed.
• Leads, drives, and builds excitement, energy, and consensus among cross‑functional groups.
• Proven record of setting high expectations and achieving commitments.
• Track record as a top performer; earns the respect of customers and peers.
• Works in the best interests of all – within and across functions, levels. When something is broken, regardless of responsibility, takes the action needed to fix it.
• Does what can and should be done right now as quickly and effectively as possible.
• Takes reasonable and well‑thought‑through risks; if mistakes occur initially, learns from them to increase future success. Takes initiative and isn’t afraid to take untested or new approaches and actions.
• Organized and focused, able to clearly communicate goals and plans within Exxel Outdoors and with customers.
• Strategic thinker with the ability to methodically identify key sales and orderbook milestones for long‑term customer health & success.
• Excellent organizational skills.
• Exceptional attention to detail.
• Ability to communicate professionally and effectively, both written and verbal, with internal and external stakeholders.
• Strong independent problem‑solving skills.
• Strong product knowledge.
• Basic understanding of Exxel Outdoors and Customer P&L’s – desirable.
• Good oral and written communication skills.
• Must be proficient in Excel. Understanding of MS NAV/MS Business Central – a plus.

A collaborative, open‑space work environment located on the second floor of the 40,000‑sq‑foot facility in Broomfield, Colorado. Team members share a common desk area. The Sales…