Account Manager, SMB

Account Manager – SMB Segment

As an Account Manager within our SMB segment (1 to 200 employees), you will drive expansion revenue and retention across a book of business (~300 accounts) with Apollo’s largest customer segment: small businesses. You will be responsible for managing and growing relationships with our existing customers, ensuring they achieve desired outcomes with our platform, maximizing account value, and identifying expansion opportunities.

This is a hybrid role, three days in office.

• Manage the entire sales process from initial conversation, trial management, negotiation, legal, and close with an average deal cycle of 30 days or less.
• Negotiate a high volume of renewals (~10) each month within your book of business.
• Manage a pipeline of primarily inbound inquiries from your book of business to identify, engage, and develop relationships with potential buyers.
• Take over 5 meetings per day between upsells and renewals, running 25 meetings per week.
• Consistently create 3x pipeline month over month.
• Achieve and exceed monthly and quarterly quotas.
• Own your schedule to structure your day and accomplish tasks such as initial meetings, platform demos, Salesforce hygiene and admin work, customer escalations, follow‑up meetings, pricing calls, and various company calls.
• Confidently handle objections with prospects on a call.

• Tier your account list to identify top expansion opportunities and at‑risk accounts.
• Demonstrate proficiency in the discovery step of the sales process, asking consultative questions and actively listening to tie back to value and business outcomes.
• Collaborate with businesses that have a maximum of 200 employees.
• Communicate directly with directors and above level contacts primarily within the sales, marketing, and Rev Ops departments.
• Effectively articulate how our platform can solve customer challenges to drive expansion opportunities.
• Clearly articulate an overview of your pipeline and deals in your funnel at each stage.
• Accurately predict your most likely outcome within a 10% margin.

• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future.
• Engage as your unique self in a diverse, inclusive and high‑performing team.
• Thrive in a competitive environment, embracing challenges, enjoying objection handling, and using setbacks as fuel to improve and win.
• Maintain a positive outlook, take responsibility for successes and failures, and relentlessly drive improvement.
• Focus on goals and believe that daily activities will help achieve them.
• Possess a competitive spark, hunger to win, and determination to outperform in a fast‑paced, high‑stakes environment.
• Be a self‑starter who proactively identifies opportunities, takes initiative, and stays motivated in the face of multiple objections and “no’s.”
• Embed a team‑selling approach and proactively engage with leadership to support selling.

• At least 1 year of experience owning a large book of existing accounts (~500+ accounts) within the SMB segment (