Customer Support Sales Specialist

Location: Broomfield

## Customer Support Sales Specialist Apply locations:
Broomfield, CO United Statestime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R4187

We will be accepting applications through August 7, 2026 or until filled.

--- --- ---Gogo is looking for its newest
** Customer Support Sales Specialist
** team member. This exciting role combines front-line customer support with inside sales and account management to directly influence revenue growth, customer retention, and expansion.

The Specialist serves as a key commercial partner to Regional Sales Managers (RSMs), proactively identifying sales opportunities, improving renewal outcomes, and ensuring a frictionless customer experience from onboarding through lifecycle management.

COME ON BOARD THE GOGO SALES OPERATIONS TEAM!
** How will you make a difference?
*** Serve as primary/secondary point of contact for customers, OEMs, and dealers
* Manage inbound calls, emails, and chat inquiries with urgency and professionalism
* Handle billing inquiries and resolve discrepancies
* Execute service changes (plan updates, upgrades/downgrades, provisioning updates)
* Process agreements (CSA/SSA) and ensure data accuracy
* Deliver white-glove onboarding from quote through activation
* Support RSMs with quotes, proposals, and usage/cost analysis to drive upsell and cross-sell
* Identify expansion opportunities based on usage trends and customer needs
* Assist with renewals, retention strategies, and risk mitigation for at-risk accounts
* Prefill, validate, and accelerate agreement processing to reduce sales cycle time
* Generate and manage leads and opportunities in CRM
* Execute outbound campaigns to support pipeline generation and revenue growth
* Partner with Activations, Rev Ops, and Accounting to ensure accurate provisioning and billing readiness
* Maintain CRM data integrity and manage task queues
* Follow SOPs and meet SLAs
* Support trade shows, events, and customer visits
* Contribute to customer experience improvement initiatives
** Qualifications
* ** Bachelor’s Degree in
** Business
* * or related field (or equivalent experience)
* 2–4+ years of experience in
** customer support, inside sales,
** or
** account management
**** Required Skills, Talents, & Experience
*** Strong communication, problem-solving, and organizational skills
* Experience with CRM systems (
** Salesforce, Microsoft Dynamics**)
* Ability to manage multiple priorities in a fast-paced environment
** Preferred Skills, Talents, & Experience
*** Experience in
** aviation, telecom,
** or
** technology
* * industries* Familiarity with
** provisioning
* * or
** connectivity services
*** Strong
** customer success
** and
** account management
** background
* * Equal Pay Disclosure(s)
**** Base Pay**:28.00 - 35.00 USD Hourly
** Target Annual Short-Term Incentive**:

Bonus Plan at 5% (% of Annualized Base Pay)
** Eligible for Incentive Stock Program**:

Yes
** Benefits**:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at  --- ---Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws.

We are committed to the concept of Equal Employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.

The EEO is the law and is available
** here**. Gogo participates in E-Verify (
** English
* * and
** Spanish**). Right to Work Statement (
** English
* * and
** Spanish**).### About UsGogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation.

Our industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air-to-Ground systems with high-speed satellite networks, to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in person customer support team.
Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations.

Connect with us at
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