Xfinity Retail Sales Consultant

Job Summary

Build a rewarding retail career with Comcast Xfinity by engaging customers, demonstrating product features, and driving sales while providing outstanding customer service.

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Provide outstanding customer service during all interactions.
• Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence.
• Help customers interpret and clarify their account statements and pay their bills in the store.
• Answer questions about current or new services, make changes to account data, upgrade service levels, and process all general service requests.
• Act as a brand ambassador to promote Comcast/Xfinity products.
• Provide expert-level understanding and passion around technology, especially Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Contribute to a fun and competitive environment while connecting products and services to customers’ everyday lifestyles.
• Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Ability to adjust to a flexible work schedule, including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes and move around the store constantly.

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in serviced areas.
• Discount tickets to Universal Resorts.
• Paid parental leave.
• Tuition reimbursement up to $8,000 for full‑time employees.
• Paid Time Off (PTO).
• 401(k) savings plan with up to 6% dollar‑to‑dollar matching.

• Communication
• Critical Thinking
• Problem Solving
• Customer‑Focused
• Persuasion
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Technical Knowledge
• Workplace Organization

Base Pay: $15.20 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $22.89 per hour. Sales positions are eligible for commission under the applicable plan; non‑sales positions are eligible for bonus. Comcast provides best‑in‑class benefits to eligible employees.

Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.