Customer Support Sales Specialist - Special Missions

Location: Broomfield

We will be accepting applications through September 19, 2026 or until filled.

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- -Customer Support Sales Specialist – Special Missions Build lasting customer relationships while driving growth in a connected world.

At Gogo, every customer interaction helps power connectivity experiences for business aviation customers around the globe. Our success depends on delivering exceptional service while identifying opportunities to expand customer value throughout every stage of the customer journey.

As our Customer Support Sales Specialist – Special Missions , you'll serve as a trusted partner to customers, dealers, OEMs, and internal stakeholders while helping grow revenue, improve retention, and deliver an outstanding customer experience. You'll work closely with Regional Sales Managers, Activations, Revenue Operations, Accounting, and Customer Support teams to support account growth, streamline customer onboarding, and maximize customer success.

If you're someone who enjoys building relationships, solving problems, and balancing customer service with sales and account management responsibilities, we'd love to meet you.

What You'll DoServe as a primary point of contact for customers, OEMs, and dealers, delivering timely and professional support throughout the customer lifecycle

Manage inbound customer inquiries across phone, email, and chat channels while ensuring a high-quality customer experience

Partner with Regional Sales Managers to support quoting, proposals, contract processing, and customer account management activities

Execute service changes, account updates, plan modifications, and provisioning requests to meet customer needs efficiently

Deliver a white-glove onboarding experience from quote acceptance through service activation

Identify opportunities for upselling, cross-selling, and account expansion based on customer usage patterns and business needs

Support renewal activities, retention efforts, and risk mitigation strategies to strengthen customer relationships and reduce churn

Generate, qualify, and manage leads and opportunities within CRM platforms

Execute outbound campaigns that support pipeline development and revenue growth objectives

Resolve billing inquiries and coordinate discrepancy resolution to support customer satisfaction

What You'll Bring Bachelor's Degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience4-6+ years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role Demonstrated experience supporting customers while identifying business growth opportunities

Experience working with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems

Strong customer service, problem-solving, and relationship-building skills

Even Better If You Have You don't need to check every box below. If you bring experience in some of these areas, we'd especially like to hear from you:

Experience in aviation, telecommunications, connectivity, or technology-focused industries

Exposure to provisioning, activation, or subscription-based service environments

Knowledge of customer success, account retention, and lifecycle management practices

Experience supporting sales teams through quote generation, proposal development, and contract administration

Familiarity with revenue operations, sales operations, or customer operations processes

Experience executing lead generation or outbound sales campaigns

Experience supporting customers through onboarding, adoption, and renewal cycles

Why Gogo?

At Gogo, we’re transforming how people connect in the sky.

Our teams build and support technology that powers connectivity aboard business aircraft around the world. That means the work you do here has a destination beyond a screen, spreadsheet, or meeting; it becomes part of an experience happening thousands of feet above the ground.

You’ll work alongside people who know their craft, challenge ideas, solve difficult problems, and care about building what comes next.

Ready to help shape the future of connected aviation? Come aboard.

Equal Pay Disclosure(s)
Base Pay :
30.80 - 38.50 USD Hourly Target Annual…