Inside Sales – Contract Support Specialist

• Manage a high volume of incoming leads and convert them into sales opportunities
• Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products
• Utilize a consultative selling approach to educate customers on product and service benefits and features
• Track and manage leads, pipeline, and sales activities using Net Suite CRM software
• Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities
• Ensure customer satisfaction through ongoing communication and relationship management; resolve post-sale issues
• Maintain detailed reports of sales activities, including calls, orders, sales, lost business, and customer or vendor relationship problems
• Provide periodic territory sales forecasts
• Collaborate with the sales team to develop and implement sales strategies and achieve sales targets
• Provide exceptional customer service and support throughout the sales process
• Perform other duties as assigned

• High school diploma or GED required
• Minimum of 1-2+ years of experience in inside sales or a customer service role
• Proven track record of meeting or exceeding sales targets
• Strong phone presence and ability to engage customers and build rapport
• Ability to quickly understand customer needs and recommend appropriate solutions
• Understanding of marketing and sales motions
• Eligible to work in the United States
• Experience working with Net Suite is a plus
• Familiarity with the healthcare or medical device industry is a plus
• Prior experience working with field sales reps and cross-functional business units is a plus

Demonstrates expertise in managing high volumes of leads and converting them into sales opportunities while providing exceptional customer service. Proficient in utilizing Net Suite CRM for tracking sales activities and nurturing customer relationships to drive repeat business.

• Inside Sales Experience
• Consultative Selling Approach
• Net Suite CRM Proficiency
• Customer Relationship Management
• Sales Target Achievement

• Lead Management
• Sales Forecasting
• Sales Reporting
• Customer Needs Assessment
• Sales Strategy Development

• Strong Phone Presence
• Customer Engagement
• Relationship Building
• Problem Resolution
• Communication Skills

• High School Diploma
• GED

• Healthcare Industry
• Medical Device Industry
• Sales Motions
• Customer Service

• Net Suite