Security Services Manager

ACESGroup is seeking an experienced Security Services Manager to lead security operations across Powerhouse precincts
, one of Sydney's most significant public and cultural environments.

This is not a standard guarding management role. It is a leadership position that delivers a visitor‑focused culture maximizing access to the Powerhouse program, builds a high‑performing team, maintains compliance and incident standards, and protects people and assets while supporting visitor experience.

You will lead a modern, service‑driven operation in a complex public environment, working closely with site stakeholders, frontline teams, and emergency services to ensure the precinct remains safe, welcoming, and professionally run.

Powerhouse Museum sits at the intersection of arts, design, science and technology and plays a critical role in engaging communities with contemporary ideas and issues. It is the custodian of more than half a million objects of national and international significance and is considered one of the finest and most diverse collections in Australia.

Powerhouse is undertaking a landmark $1.3 billion infrastructure renewal program, led by the creation of Powerhouse Parramatta
, expanded research and public facilities at Powerhouse Castle Hill
, the heritage revitalisation of the iconic Powerhouse Ultimo
, and the ongoing operation of Sydney Observatory
.

• Embed customer service, visitor focus and maximising access into security and precinct operations
• Lead day‑to‑day security, customer service and emergency operations across precinct locations
• Drive a proactive, prevention‑focused security culture
• Oversee incident response, investigation, escalation and reporting
• Maintain high standards across patrol, access control, control room and back‑of‑house operations
• Support the development of SOPs, post orders, site processes and service improvements
• Manage rosters, workforce performance, briefings and operational standards
• Build strong working relationships with client stakeholders, emergency services and partner teams
• Ensure security controls support public access, inclusion and positive visitor experience
• Use reporting, audits and operational data to identify risks and improve performance

• Proven leadership in a complex, public‑facing security environment
• Strong incident command, escalation and investigation capability
• Confidence managing teams, rosters, standards and client reporting
• Calm judgement in emergencies and high‑pressure situations
• Strong compliance, audit and documentation discipline
• A service mindset that balances strong security controls with a positive public experience

• NSW Security Licence suitable for the role
• Current RSA
• Current First Aid and CPR
• Strong computer, reporting and communication skills

• Unrestricted NSW Class C Driver's Licence
• White Card
• Traffic Controller / Implement Traffic Control Plans
• Fire Warden / Chief Warden
• Confine Small Emergencies
• 11124
  
  NAT – Safe Handling of Sharps and Infectious Waste
• NSW Working With Children Check

• Work in a high‑profile and culturally significant public environment
• Be part of a technology‑enabled security operation
• Access ongoing training and upskilling through our internal RTO
• Explore genuine career progression across venues, events and critical infrastructure
• Join a growing national company that values professionalism, inclusion and long‑term development

For more than 40 years, ACESGroup has delivered integrated security services across public precincts, education, aviation, events, technology environments and major venues. Our difference lies in combining operational capability with smart systems, digital tools and data‑led decision‑making to support better outcomes for clients and teams.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical and reference checks.

ACESGroup does not accept referrals from recruitment agencies.