Security Officer - Registration Specialist Emergency Department

We are seeking a dedicated and professional Security Officer – Registration Specialist to join our Emergency Department team. This dual‑role position plays a critical part in maintaining a safe environment for patients, staff, and visitors while also supporting timely and accurate patient registration.

• Respond promptly and on-site to identified security risks or threats within the Emergency Department.
• De‑escalate patients in crisis or those exhibiting aggressive or disruptive behavior.
• Maintain a high‑visibility presence to promote safety and deter potential threats.
• Manage emergency or crisis situations calmly and effectively in collaboration with clinical and administrative teams.
• Greet patients, visitors, physicians, and staff in a friendly and professional manner; provide assistance as needed.
• Answer telephone calls promptly and courteously; route calls accurately and take detailed messages when necessary.
• Demonstrate proficiency in CPSI registration system for accurate and efficient patient intake.
• Collect, scan, and verify insurance information and related documentation.
• Obtain appropriate signed consents for all services rendered, ensuring compliance with legal and organizational standards.

• Law Enforcement or Hospital Security experience required.
• Customer Service experience preferably in a hospital, medical or physician office.

Must maintain current BLS certification.

HRRMC offers de‑escalation training within 3 months of hire.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well‑being.

Employment offers are contingent upon successfully fulfilling all pre‑employment requirements, including a background check, drug screening, and verification of current immunizations.

Equal Opportunity Employer.