Security Officer - Registration Specialist Emergency Department

Brief Description

We are seeking a dedicated and professional Security Officer - Registration Specialist to join our Emergency Department team. This dual-role position plays a critical part in maintaining a safe environment for patients, staff, and visitors while also supporting timely and accurate patient registration.

At Heart of the Rockies Regional Medical Center (HRRMC), we’re more than just a healthcare facility—we’re a cornerstone of our community nestled in the breathtaking Rocky Mountains. With a commitment to excellence, compassion, and innovation, we offer state‑of‑the‑art medical services, including emergency care, surgery, imaging, and much more.

Our mission is clear: to provide high‑quality, patient‑centered care while fostering the well‑being of our community. We believe in making a positive impact not just through our healthcare services but also by creating a supportive and collaborative environment for our team members.

• Be part of a dynamic team delivering nutritious meals to patients and staff.
• Join a mission‑driven team committed to providing excellent care and maintaining a secure and welcoming environment for all who enter our facility.

• Respond promptly and on-site to identified security risks or threats within the Emergency Department.
• De‑escalate patients in crisis or those exhibiting aggressive or disruptive behavior.
• Maintain a high‑visibility presence to promote safety and deter potential threats.
• Manage emergency or crisis situations calmly and effectively in collaboration with clinical and administrative teams.

• Greet patients, visitors, physicians, and staff in a friendly and professional manner; provide assistance as needed.
• Answer telephone calls promptly and courteously; route calls accurately and take detailed messages when necessary.
• Demonstrate proficiency in CPSI registration system for accurate and efficient patient intake.
• Collect, scan, and verify insurance information and related documentation.
• Obtain appropriate signed consents for all services rendered, ensuring compliance with legal and organizational standards.

Must maintain current BLS certification.

HRRMC offered de‑escalation training within 3 months of hire.

• Law Enforcement or Hospital Security experience required.
• Customer Service preferably in a hospital, medical or physician office preferred.

We offer competitive pay and a comprehensive benefits package to support your career growth and personal well‑being. For details about our benefits, visit our Benefits Guide.

Employment offers are contingent upon successfully fulfilling all pre-employment requirements, including a background check, drug screening, and verification of current immunizations.

Equal Opportunity Employer