Broadband Technician

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Full Time Technical Bailey, CO, US

4 days ago Requisition

Job Summary:

Customer Service Excellence:
All jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and assistance. A commitment to service excellence is expected of all employees as they perform their tasks.

General

Summary:

Installs, maintains, and services voice, video (CATV/IPTV) and broadband services (IP, PBX, UC), copper and fiber optic cable lines and protection devices (NID/ONT), subscriber loop carrier systems (DLC & DSLAMS), and customer-owned wiring, including home networking. May also diagnose and repair trouble in switching equipment, computers, transport equipment (TDM / Ethernet), wireless systems (PTP & PTMP), and emergency power sources (battery plants, standby generators, etc.)

Coordinates with other departments on service installations and changes necessary to update billing, plant facilities, and other company records. Completes all installation and repair-related forms and reports. This position assists with routine tasks associated with the Telco/customer LAN and computer systems.

Works with the Lead Technician and/or management to identify new revenue opportunities, develop and implement marketing plans and strategies and informs (educates) community on products and services.

Duties/ Responsibilities:

• Increase Job Knowledge by supporting Technicians II & III with their duties.
• Maintain a level of knowledge that would allow a timely installation and maintenance of systems, to adequately perform job duties in a timely and efficient manner.
• Communicates effectively so complete and accurate records for the network may be maintained according to Company standards and procedures.
• Installs and repairs all plant related infrastructure including but not limited to cable (copper & fiber), wireless, DLC/DSLAM systems, NIDS/ONT’s, modems, set top boxes, and customer owned inside wiring including home networking.
• Performs copper and fiber splicing to NID / ONT devices and the main distribution frame at the central office.
• Locates buried plant (copper and fiber)
• Assist Construction Team with installation of the fiber cable to the dwelling
• Provides On Call support and responds to service affecting outages and emergency situations
• Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
• Maintain a clean and secure environment of company assets and property
• Maintain good attendance and appearance
• Overtime may be required to meet project deadlines
• Travel as necessary to meet demands of the business
• Must have a valid (State) driver’s license and be insurable by Highline insurance carrier. Background check will be performed.
• Performs other related duties as assigned

Proficiency:
Demonstrate proficiency in the following areas:
Internal candidates must encompass skill set of a Broadband Technician and also be proficient in 12 of 2 4 or 50% of the following categories. Entry level technicians hired with few skill sets will be considered Apprentice until expertise is reached. External candidates who need training on basic knowledge will be given the title of Apprentice Technician.

• Work is normally performed in all weather conditions, noise levels, hazardous conditions, and full range of outdoor and indoor work surfaces
• Maintain a clean and secure environment of company assets and property
• Maintain good attendance and appearance
• Overtime may be required to meet project deadlines
• Travel as necessary to meet demands of the business
• Must have a valid (State) driver’s license and be insurable by Highline insurance carrier. Background check will be performed.
• Installation and maintenance of voice and data (DSL, ADSL, VDSL, EOC, FTTH) services including but not limited to cross connects at central office and service terminals, mainline cable service drops, NID, and inside wiring.
• Installation and maintenance of video (CATV /IPTV) services,…