Maintenance Technician II - Engineering

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site:

The incumbent in this position will perform preventive and predictive maintenance and which may include HVAC-R, electronic systems, electrical, air, water and/or equipment. The incumbent is under the direction of the Supervisor; the incumbent also responds to all General Maintenance service calls.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Responsible for overall maintenance, upkeep and repairs of facility.
• Will climb extension ladders to 20+ feet.
• Responds to maintenance service calls in a timely manner.
• Repairs, replaces and performs preventive maintenance on electrical, mechanical and kitchen equipment.
• Perform skilled maintenance repairs to plumbing, electrical, HVAC, and carpentry equipment and systems.
• Adjust temperature settings on a Building Automation System.
• Understanding of Emergency Generators and their operations. Ability to perform functions required during power switching. Monitors Emergency Generators and associated equipment.
• Performs event setups and teardowns in a safe, timely manner.
• Installs and makes repairs to doors, furniture, office partitions, flooring and other related items.
• Preps and prepares drywall for painting. Paints and stains wall, furniture and other associated items.
• Creates service request for purposes of documenting work performed. Completes all work orders assigned in a timely manner.
• Documents all work on a daily basis.
• Maintains technical logs and records all relevant data as appropriate.
• Performs all other duties as assigned and adheres to all Virginia Lottery regulations and Departmental Standard Operating Procedures.

(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and a minimum of 3 years of maintenance job experience performing general maintenance duties (plumbing, electrical, HVAC and other general facility repairs) or an equivalent combination of education and/or experience. Must also have a working knowledge of all aspects of maintenance, repair and service and the ability to troubleshoot problems and take appropriate action.

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.

• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.

• Machines and equipment including but not limited to; basic hand and power tools, spray equipment, etc.
• Safe use of hazardous materials.
• Must know how to operate an aerial lift.
• Certified in two trades and/or 3-5 years of experience.

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Operate trucks and light motorized equipment.
• Follow oral and written directions.
• Must have exceptional guest service skills.
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.