ESU Program

Overview

The ESU Program Support completes job duties within the Economic Security Unit (ESU). Our County administered programs must follow State and Federal standards of practice and guidelines. Programs served include, but are not limited to, SNAP, Medical Assistance, Adult Financial, and Colorado Works. As Program Support, you will perform a variety of technical and administrative duties in support of the ESU.

This position does not determine eligibility but provides community resource referrals, education, and client services using various computer systems or standards of practice and serves as a customer service representative to internal and external clients regarding ESU Programs. Includes responsibility of processing confidential, HIPAA protected documents. Potentially translates documents to Spanish from English and English to Spanish and assists with Spanish speaking clients.

Primarily assists ESU Case Managers and the Human Services Front Desk with client and case related duties to assure timeliness and accuracy. Will work closely with the ESU Supervisor and ESU Programs Manager. In response to Federal and State legislative changes, this position will certainly acquire flexibility, creativity, and willingness to be innovative as the landscape changes. Additionally, the position supports local emergencies with access and functional needs assistance before, during and after disasters.

• Provide community resource referrals, education, and client services for ESU Programs.
• Serve as a customer service representative to internal and external clients regarding ESU Programs.
• Process confidential, HIPAA-protected documents.
• Translate documents to Spanish from English and English to Spanish; assist with Spanish-speaking clients.
• Assist ESU Case Managers and the Human Services Front Desk with client and case-related duties to ensure timeliness and accuracy.
• Collaborate with the ESU Supervisor and ESU Programs Manager.
• Respond to Federal and State legislative changes with flexibility, creativity, and willingness to be innovative as the landscape changes.
• Support local emergencies with access and functional needs assistance before, during, and after disasters.

• Minimum qualifications:
  
  high school diploma or GED.
• Two years of clerical experience and Spanish language skills preferred.
• Some knowledge of the Colorado Benefits Management System (CBMS) is beneficial but not required.

This position is open until filled. Please submit Summit County Government application and resume online at  For a complete job description or questions regarding this position, please email sarai.sotelo.