Guest Services Manager III: Trail West Lodge

If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub. Applying externally may delay your application and require you to resubmit internally.

Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord;

and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities.

All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God.

Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position.

Intentionally provide opportunities for staff to grow deeper in their relationship with Jesus.

• Participate in opportunities for growing deeper in your relationship with Jesus
• With direction from supervisor, develop an annual personal spiritual growth plan.
• Foster an environment where department staff have opportunities for ongoing spiritual development, including execution of their personal spiritual growth plan.
• Prepare and lead bible studies/devotionals for department staff on a routine basis.

Equip servant leaders who anticipate and respond to the needs of our guests, staff and vendors, through Christ-like service.

• Establish a department posture of service that anticipates guest needs and responds with professionalism through intentional decisions and systems.
• Exemplify guest‑focused service and act as a pace‑setter for camp staff in providing attentive hospitality.
• Perform hosting duties regularly, both during the summer and school season camping seasons.
• Supervise the training and scheduling of staff that have hosting responsibilities.
• Serve in the role as camp resource for the summer assigned staff and attend morning meetings regularly in the summer.

Help build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.

• Build relationships that reflect the character of God with guests, staff, vendors and neighbors to foster healthy community.
• Ensure department staff demonstrate the importance of their interpersonal relationships with guests, staff, vendors and neighbors and promote a healthy community.
• Foster interdependent relationships with leaders of other departments at camp and lead the Guests Services team in building bridges with other departments.
• Pursue relationships with summer assigned staff and families and the leadership of school‑season guest groups.

Manage with integrity the finances, people, buildings and equipment that have been entrusted to our ministry.

• Manage with integrity the finances,…