Crisis Youth Support worker

Children’s Residential Support Worker

📍 Crook, County Durham, UK

We are looking for a compassionate and dedicated Children’s Residential Support Worker to join our team, supporting children and young people with complex emotional and behavioural needs.

This is a rewarding opportunity to make a real difference by providing high-quality care, guidance and support, helping young people overcome challenges and achieve their full potential.

As a Residential Support Worker, you will play a vital role in the day-to-day care of children and young people. You will provide practical, emotional and behavioural support within a safe and nurturing environment, acting as a positive role model and advocate.

You will work closely with colleagues and managers to ensure each young person receives consistent, person-centred care tailored to their individual needs.

• Provide high-quality care and support to children and young people
• Act as a positive role model, offering guidance, stability and encouragement
• Build meaningful relationships using a trauma-informed approach
• Promote the safety, welfare and safeguarding of all young people
• Support young people with complex needs and behaviours
• Implement Positive Behaviour Support (PBS) strategies
• Advocate for young people’s wishes, feelings and rights
• Support daily routines, activities and appointments
• Respond effectively to challenging situations and crisis interventions
• Work collaboratively with the wider team to achieve positive outcomes
• Contribute to maintaining a safe, structured and nurturing environment

• Experience working with children or young people (residential experience desirable)
• A caring, resilient and patient approach
• Ability to build trust and positive relationships
• Understanding of safeguarding and child protection practices
• Willingness to work flexibly, including shifts and weekends
• Strong communication and teamwork skills
• Commitment to ongoing learning and professional development

• A supportive and inclusive working environment
• Ongoing training and development opportunities
• The opportunity to make a meaningful impact on young people’s lives
• Career progression within a growing organisation

This role is subject to an enhanced Disclosure and Barring Service (DBS) check due to working with vulnerable young people. Safeguarding and promoting their welfare is a priority, and all applicants must share this commitment.

All staff are expected to uphold confidentiality, follow health and safety procedures, and contribute to continuous improvement in service delivery.

If you are passionate about supporting young people and want to be part of a team that truly makes a difference, we would love to hear from you.