Housing Assistance Navigator Rental Assistance, Stability, Vulnerable Populations, Case Management

Position Summary

Help individuals and families experiencing housing instability access the support they need to move toward greater stability.

Catholic Charities is seeking a Housing Assistance Navigator to connect individuals and families with rental assistance and housing-related support. This role works directly with clients to assess eligibility, gather documentation, navigate resources, and provide follow-up and light case management. The Navigator also supports families experiencing homelessness through our motel voucher program, connecting families with temporary shelter and longer-term supportive services.

This role is a great fit for someone who is compassionate, organized, detail-oriented, and comfortable balancing direct client service with program requirements. If you’re drawn to practical, hands-on work that helps people navigate immediate housing challenges and move toward greater stability, we encourage you to apply.

Requirements

Minimum requirements to be eligible for the role.

Education & Experience

• A minimum of an Associates degree in Social Work, Human Services, Psychology or related field, and 1 year experience with rental assistance programs such as HRP or HPAP.
• 1-2 years experience working with low-income, or vulnerable populations

Knowledge & Skills

• Strong verbal and written communication skills, with an emphasis on listening, problem solving, and maintaining positive working relationships.
• Strong interpersonal and human relations skills with the ability to form and maintain positive relationships with diverse families and colleagues.
• Ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and the community.
• Ability to complete required on-the-job training in English within established time limits, including passing training assessments and earning necessary certifications (with accommodations, if applicable).
• Basic math and analytical skills to perform calculations (e.g., budgeting, income vs. expenses, monthly vs annually) and interpret results to support case management.
• Ability to follow directions and interpret policies and procedures to ensure compliance.
• Exceptional attention to detail, particularly in data entry, documentation, and record-keeping.
• Computer proficiency, including word processing and detailed data entry. Ability to learn and utilize various databases with strong attention to detail.
• Knowledge of Human Services agencies in the area.

Other Requirements

• Valid driver’s license and reliable transportation.
• Must be able to regularly climb stairs, as the job requires.
• Ability and willingness to work within the established structure and guidelines of Catholic Charities.
• High level of self-motivation, enthusiasm, and team-oriented work ethic, with the ability to prioritize projects and manage multiple responsibilities effectively.
• Ability to work on occasional evenings and weekends to accommodate family schedules, meetings, and special events.
• Must successfully complete background clearance.

Essential Duties

Key tasks and responsibilities to be performed in the role.

Client Intake & Assessment

• Manage the Catholic Charities rental assistance email inbox in order to collect information about clients seeking rental assistance.
• Manages the Catholic Charities phone line to collect referrals for families needing motel vouchers.
• Provide light case management to clients seeking rental assistance in order to assess eligibility and collect required documentation.
• Provide light case management to families to assist in utilization of motel vouchers, including brainstorming/coordinating transportation via rideshare apps, putting families into HMIS, following up with information on VI-SPDATs, and connecting families to…