Senior Product Manager

Role Overview

We are seeking a Senior Product Manager to lead the next phase of growth for Senior Services and Support within Bright Horizons Backup Care. This role will focus on scaling and diversifying our existing offerings. In addition, the leader will identify, develop business cases, craft functional specifications, and implement carefully targeted new areas of Senior Care services that complement our current portfolio and leverage Bright Horizons’ core strengths.

The successful candidate will drive innovation and operational scale to ensure these services reach more families, deliver greater impact, and align with BUC’s mission: enabling employees to be mindful at work while their senior loved ones remain safe and happy at home.
This is a hybrid position requiring 3 days a week onsite at our Westminster, CO office.

The senior care industry is undergoing rapid expansion, driven by demographic shifts and evolving care expectations. By 2027, the global senior care market is projected to reach $1.4 trillion, fueled by a growing preference for home‑based care and digital service models. Nearly 60% of seniors prefer to receive care at home rather than in institutional settings, and about 80% of seniors want to age in place.

Bright Horizons is uniquely positioned to lead in this space by expanding its trusted Backup Care platform to meet the growing needs of employees caring for aging loved ones.

• Own the product strategy and roadmap for senior care services within BUC.
• Expand service breadth and scale, including new care models, partnerships, and digital tools.
• Lead discovery and research to understand caregiver needs, pain points, and service gaps.
• Collaborate cross‑functionally with engineering, client relations, operations, and marketing.
• Work with the Provider team to evaluate and integrate third‑party providers, ensuring quality and compliance.
• Define and track success metrics, including utilization, satisfaction, and ROI.
• Champion the caregiver experience, ensuring empathy and accessibility in every solution.
• Be deeply fluent in the competitive landscape and perform research to understand senior care market opportunities, finding the best product‑market fit.
• Advocate for and be an expert in agile development and lean process within a large organization undergoing digital transformation.

• 6+ years of product management experience, with a strong focus on senior care services, family caregiver support, or aging‑in‑place solutions.

• Significant experience in the senior care industry, including familiarity with care delivery models, regulatory considerations, and caregiver needs.
• Deep understanding of the senior care landscape, including care delivery models, caregiver navigation, and regulatory considerations.
• Proven experience launching and scaling digital or service‑based products.
• Strong analytical, communication, and stakeholder management skills.
• Familiarity with Agile methodologies and product development best practices.
• Bachelor’s degree in a relevant field (e.g., business, healthcare administration, public health, or related discipline).
• Background in senior care, health tech, or employee benefits.
• Experience with HIPAA compliance or care provider networks.
• MBA or advanced degree in a related field.

The salary for this position is between $108,000–$125,000 annually. The pay range listed here reflects Bright Horizons’ good‑faith expectation for this role; actual offers will depend on experience, education, training, geography, and other relevant factors.

This position is also eligible for a bonus.

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance

This posting is anticipated to remain open until 8/25/25.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with…