Operations Manager - EGE

As an Operations Manager
, you are a critical part of the base leadership team, overseeing day-to-day operations that ensure the safe, efficient, and high‑touch delivery of services for private aviation guests, crews, and residents. You lead by example, coordinating and directing team activities while upholding Signature Aviation’s gold standard of hospitality.

In addition to your leadership responsibilities, you’ll occasionally step into frontline duties alongside your team, using your deep understanding of company policies and operational procedures to ensure a seamless guest experience throughout the terminal.

This is a dynamic role requiring flexibility in scheduling (including nights, weekends, and holidays) and the ability to work in both indoor and outdoor environments near active aircraft and ground service equipment. From unpredictable weather to high-paced situations, your calm, capable leadership keeps everything running smoothly and guests feeling valued
.

If you’re passionate about leading teams, elevating guest experiences, and thriving in a hands‑on, fast‑moving aviation setting, this role is built for you.

Minimum Education and/or

Experience:

• High School Diploma or General Education Degree (GED).
• One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Trained and approved to perform specialty responsibilities (e.g., oil and oxygen service for aircraft) and other required certifications (e.g., towing, deicing) as required by base specific operations is preferred. Ability to become approved is required.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain issuance of an airport security badge, and be insurable by the Company's applicable insurance policies.
• Excellent vision and coordination to move and/or direct aircraft.
• Ability to pass a color vision test for purposes of visually inspecting aviation fuel.
• Must be legally authorized to work in the jurisdiction of employment.
• Must possess a valid state driver’s license. Certain PATs require a commercial driver’s license (CDL) as dictated by local regulations and business needs.

• Leadership
  
  Skills:
  
  Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
• Hospitality
  
  Skills:
  
  Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi‑task in a fast‑paced environment. Must maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Language
  
  Skills:
  
  Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety‑sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.
• Math
  
  Skills:
  
  Ability to perform simple math (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).
• Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, freight handling equipment, and cars in addition to all physical requirements on the included chart.
• Critical Thinking / Reasoning Ability: Ability to solve practical problems and handle a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Interpersonal
  
  Skills:
  
  Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
• Computer
  
  Skills:
  
  Ability to use a computer, including pass computer‑based training modules. Proficient in Microsoft tools…