Shuttle Driver - Vail

The Spirit of the Position: 

The Shuttle Driver position is responsible for the effective, efficient, and safe transportation, loading, and unloading of passengers, AND to ensure that all activities support the safety and welfare of all passengers. 

Compensation: $24.00/ hr.

**** CDL WITH PASSENGER ENDORSEMENT REQUIRED****

• Commercial Driver’s License (CDL): Required if the shuttle holds 16 or more passengers (including the driver) or weighs over 26,000 lbs.
• Endorsements: Requires a Passenger (P) plus an Air Brake endorsement depending on the vehicle type.

Responsibilities:

• Reliable and punctual attendance is paramount to this position.

• Works well with others and is a strong team player.

• Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with all passengers.

• Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them

• Assist passengers with general information about the local area.

• To work with and without supervision and follow the direction of supervisors when requests are made.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, a can-do attitude, and a willingness to help at all times.

• Provide daily transportation for passengers to and from destinations.

• Perform pre- and post-inspection activities to ensure proper operating conditions, adherence to Company & DOT standards, and compliance with proper safety and maintenance standards.

• Assist passengers when boarding and exiting the vehicle. Ensure the loading and unloading of passengers to and from destinations, including the operation of specialized equipment for unloading passengers with special needs (i.e., wheelchair lifts and tie-downs).

• Provide customers with a space reminder & educate passengers on where to catch the shuttle upon their return to the airport location. Inform guests/visitors of parking services and fees, direct and announce them to their intended destination pick-up/drop-off points, and offer an appropriate closing comment using the loudspeaker.

• Prepare and submit accident/incident reports promptly.

• Perform daily/ routine cleaning and shuttle maintenance activities; maintain neat and orderly appearance to include assigned uniforms.

• Exercise care in the handling of funds and reporting of lost articles.

• Conduct re-fueling activities, including maintaining assigned fuel usage logs.

• Comply with Federal DOT requirements, State driving regulations, city, and Airport safety rules and procedures.

• Establish and maintain effective communication and working relationships with passengers, co-workers, supervisors, managers, etc.

• Use a two-way radio to interact and communicate professionally with the dispatch office and/or supervisor.

• Report accidents, problems, and other required shuttle information (both mechanical and cosmetic) to management promptly.

• Keep the shuttle bus secure and follow all safety procedures.

• Maintain alertness and be observant of any activity, both authorized and unauthorized, and take appropriate actions.

• Adhere to all safety codes and OSHA standards.

• Respond to all guest/visitor inquiries and resolve service/ customer discrepancies accordingly in a respectful manner.

• Perform other related/ additional duties and tasks as assigned.

Requirements:.

• Must have a valid Class A or B license and have at least 3 years of licensed driving experience, with passenger endorsement, and airbrakes required.

• Must have an unexpired Medical Certificate.

• Must be able to submit and pass a drug screen and criminal background check.

• Must be at least 20 years of age.

• Must be able to meet the following MVR guidelines.

• Have a clean driving record (no moving violations in 3 years and no DUI convictions, suspended license, etc.).

• No active reckless driving violations (within 3 years).

• No active leave the scene, vehicular homicide/assault violations.

• No more than one "Minor" violation in 3 years (accident, speeding 21+ mph, other moving violations).

• Maintain a professional appearance (no body piercings or visible tattoos on forearms or legs).

• Reliable transportation to and from work.

Skills:

• Ability to…