Warehouse & Logistics Operations Manager

Responsibilities

• Plan, schedule, and track domestic and international shipments, including LTL, FTL, Airfreight, Rail, and oversized cargo from different departments
• Build and maintain strong relationships with carriers, 3PLs, and freight forwarders to manage all freight accounts
• Support international customers with Return Merchandise Authorization (RMA) shipments back to Gogo
• Ensure full compliance with customs regulations, import/export laws, and tariff requirements
• Liaise closely with customs brokers and transport companies to facilitate smooth clearance and proactively resolve border delays, issues, or holds
• Resolve any delays or issues during the customs process
• Prepare, review, and validate commercial invoices, certificates of origin, customs declarations, and trade documentation
• Support the business with international trade guidelines, proper paperwork issuance, service selection, and ACE filings
• Review and approve freight, customs brokerage, and warehouse invoices
• Oversee the accurate handling, movement, and tracking of all products and materials
• Maintain strict inventory integrity and control across all warehouse storage areas
• Monitor and optimize warehouse layout, product flow, and space utilization
• Manage and maintain international trade data for part numbers within the ERP system, including Schedule B codes, HTS, ECCN, and license types
• Direct shipping activities, manage inventory accuracy, and transactions at Forward Stocking Locations
• Drive continuous improvement through the identification and elimination of inefficiencies in inventory control, warehouse workflows, transportation processes, procedures, and systems
• Implement continuous improvements to optimize operations
• Prepare and deliver performance reporting and operational insights to senior leadership

Bachelor’s Degree or equivalent experience in Supply Chain Management, Logistics, Business Administration, or a related field.

3+ years of experience in customs compliance, international logistics, or cross‑border shipping coordination.

• Strong working knowledge of import/export regulations, tariff classifications, and trade documentation
• Solid background in multimodal freight management, including LTL, FTL, Airfreight, Rail, and oversized shipments
• Experience working directly with customs brokers, carriers, authorities, and third‑party logistics providers
• Strong understanding of inventory management, warehouse operations, shipping, receiving, and tracking Forward Stocking Locations
• Proficiency with ERP systems and inventory management software to maintain data integrity
• Experience in material handling processes, equipment, safety standards, and materials management (including inventory planning and procurement tracking) is considered a strong asset

• Highly organized individual with extreme attention to detail
• Excellent communication and interpersonal skills, with the ability to manage multiple tasks simultaneously
• Proven ability to troubleshoot and resolve logistics issues quickly and efficiently

Base Pay: 92,000. USD.

Annual Target Short‑Term Incentive:
Bonus Plan at 10% of Annualized Base Pay.

Eligible for Incentive Stock Program:
Yes.

Medical, dental, and vision coverage with plans that fit each employee’s needs. 401(k) plan with immediate vesting, paid time off, volunteer time off. Employee Stock Purchase Plan option.

Gogo is an Equal Opportunity and affirmative action employer, working in compliance with both federal and state laws. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E‑Verify. Right to work statement.