Operations Specialist - INTERNAL

Operations Specialist

At Core Transit, our success is driven by the dedicated employees who keep our system moving every day. We're proud to support career growth from within and to offer opportunities for team members who are ready to take the next step, expand their skill set, and continue contributing to Core Transit's impact across Eagle County. If you're looking to grow your career while remaining an essential part of the organization you already help make successful, we encourage you to consider this opportunity.

We're now seeking a dedicated Operations Specialist combining the duties of a Core Transit Dispatcher as well as the Road Supervisor responsibilities, this position supervises daily transit operations to ensure safe, friendly, and efficient delivery of transit services, including oversight of day-to-day scheduling, routing, bus operators, and equipment. If you are a proactive, detail-oriented individual who thrives in a dynamic environment, we would love to have you on our team.

Applications must be entered by Monday, July 20th s position is part of our Step Plan, starting at $38.90/hr status:
Non-Exempt.

We're glad you asked! Here's what's in it for you:

• Four Weeks of Paid Vacation and Holiday
  
  Schedule:
  
  Start with four weeks of vacation and enjoy a holiday schedule with double-time pay for any holidays worked.
• Comprehensive Benefits Package:
  Take advantage of free medical, dental, and vision options, plus up to a 10% retirement match for your future.
• Career Growth in a Thriving Industry: Be a part of a growing field with plenty of opportunity and community support!

This position is a hybrid position, combining the duties of a Core Transit dispatcher as well as the road supervisor responsibilities. Supervises daily transit operations to ensure safe, friendly, and efficient delivery of transit services, including oversight of day-to-day scheduling, routing, bus operators, and equipment. Maximizes resources to ensure smooth and efficient delivery of transit services throughout Eagle County. This position exercises a high degree of independence and discretion to resolve challenging operational issues in real time and in accordance with federal, state, and local regulations.

Serves as a first point of contact for passengers and the general public for transit-related questions and information.

Essential Duties & Responsibilities:

• Provides effective leadership for bus operators in support of our daily transit service, including supervision of up to 30 transit employees at any one time.
• Responsible for overseeing complex daily operations including coordination of work shift assignments, daily schedules, availability of safe and well-maintained equipment, and responsiveness to daily issues.
• Travels all areas of the bus system to assess the condition of roads and bus stops/shelters. Proactively identifies hazards and traffic issues and relays this information to those who may be impacted.
• Responsible for resolving problems in the field such as route deviation, passenger issues, customer conflict, breakdowns, bus exchanges, and accidents. Communicates with management staff regarding these issues and their resolution as appropriate.
• Has direct contact with operators during routes to assist with driver requests. Conducts field inspections as necessary.
• Leads, instructs and directs in areas of safe driving practices and customer service.
• Monitors each employee's daily work and coordinates activities to ensure that work is performed efficiently and according to appropriate guidelines and procedures.
• Leads, coaches, and mentors transit operators.
• First point of contact for assessing operator fitness for duty in accordance with DOT regulations and standards, including DOT regulations for drug and alcohol testing.
• Maintains effective working relationships with employees, members of the general public, and local government agencies/officials throughout the service area.
• Maintains awareness of the location of all fleet vehicles and communicates with Fleet Asset Supervisor and maintenance providers as necessary.
• Analyzes ridership, scheduling, and route trends and regularly relays this information to the Operations & Demand Response Supervisor. Assists with development of future schedules and route construction.
• Investigates passenger complaints and accidents involving transit vehicles. Ensures that appropriate information is compiled and assists vehicle operators in preparation of accident reports. Verifies that all paperwork submitted is fully compliant including but not limited to accident and incident reports. Works with local law enforcement at accident/incident scenes to ensure accurate transfer of information and clearance.
• Coordinates the administering of drug and alcohol testing in the event of an accident, incident, or reasonable suspicion as required by federal and Core Transit guidelines.
• Provides information to other departments, agencies, and the general public regarding route, traffic, and policy changes.
• May fill in to…