Public Transit Coordinator

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Full Time Clerical Denver, CO, US

2 days ago Requisition

Salary Range: $18.00 To $25.00 Hourly

Medi Drive is seeking a Public Transit Coordinator to support the integration and optimization of public transit solutions within the Colorado Non-Emergency Medical Transportation (NEMT) program. This role is responsible for coordinating with regional transit authorities, promoting appropriate use of fixed-route transportation, and ensuring members have access to safe, cost-effective transit options when clinically appropriate. The Public Transit Coordinator plays a key role in reducing transportation costs while improving member independence and access to care.

• Public Transit Integration & Coordination:
  Collaborate with local and regional transit authorities across Colorado to integrate public transportation options into the NEMT program. Support alignment with HCPF requirements and program guidelines.
• Transit Utilization Strategy:
  Develop and implement strategies to increase appropriate utilization of public transit, including fixed-route bus and rail services, for eligible members.
• Member Support & Navigation:
  Assist members in understanding and navigating public transit systems, including routes, schedules, transfers, and accessibility accommodations.
• Education & Outreach:
  Provide education to members, case managers, and healthcare facilities on the availability and benefits of public transit options. Conduct outreach sessions to promote utilization.
• Pass Distribution & Coordination:
  Coordinate the distribution and management of transit passes, vouchers, or fare programs in alignment with program requirements.
• Issue Resolution:
  Address and resolve member or provider concerns related to public transit services, ensuring timely and effective solutions.
• Performance Monitoring:
  Track and analyze key performance indicators (KPIs) such as transit utilization rates, cost savings, member satisfaction, and on-time performance.
• Prepare and deliver reports on transit usage trends, opportunities for optimization, and program performance to leadership.
• Partnership Development:
  Build and maintain strong relationships with transit agencies, community organizations, and stakeholders across Colorado to enhance service delivery.
• Ensure all activities align with Medicaid regulations, ADA requirements, and Medi Drive policies and procedures.
• Work closely with Customer Service, Operations, Network, and Clinical teams to ensure appropriate mode assignment and coordination of care.
• Additional Duties:
  Participate in special projects and perform other duties as assigned.

• High school diploma or equivalent required;
  Associate’s degree preferred.
• 1-3 years of experience in transportation coordination, dispatching, logistics, or call center operations.
• Role requires working from Denver, CO (Englewood area) office multple days each week - Must be willing to work a hybrid schedule.
• Experience in NEMT, Medicaid transportation, or public transit systems preferred.
• Familiarity with Colorado transit systems and regional transportation authorities is a plus.
• Strong understanding of fixed-route transit, accessibility considerations, and member eligibility criteria preferred.
• Valid driver's license with the ability to travel locally as needed.

• Strong knowledge of public transit systems, routing, and scheduling
• Excellent communication and interpersonal skills
• Ability to educate and guide members effectively
• Analytical skills to evaluate utilization and performance trends
• Strong organizational and coordination skills
• Ability to work cross-functionally with multiple stakeholders
• Proficient in Microsoft Office Suite and transportation management systems
• Detail-oriented with a focus on accuracy and compliance

• A problem-solver who is passionate about improving access to care through innovative transportation solutions.
• Comfortable working directly with members and providers to guide transit utilization.
• A strong communicator who can simplify complex transit systems for diverse populations.
• Detail-oriented and organized, with the ability to manage multiple priorities.
• A collaborative team player committed to operational excellence and member experience.