Concierge

The Concierge serves as the first point of contact for all residents, families, guests, and visitors to the Community. This role is responsible for creating a welcoming, professional, and service-oriented front desk experience that reflects the values and culture of the organization. The Concierge manages incoming calls, provides accurate information, supports administrative functions, and ensures that all interactions are handled with warmth, respect, and efficiency.

• Greet all residents, visitors, families, and vendors in a courteous, professional, and friendly manner—serving as the face of the Community.
• Treat residents, families and visitors of the Community with dignity and respect.
• Answer all incoming telephone calls promptly and route them to the appropriate department or take accurate messages and ensure timely delivery.
• Maintain the front desk area in a neat, organized, and welcoming condition at all times.
• Monitor and manage resident and guest sign-in/sign-out logs according to Community policy and procedures.
• Assist residents with general questions, appointment scheduling & reminders, package deliveries, and other non-clinical support services.
• Notify appropriate staff of scheduled tours, appointments, vendors, and special guests.
• Support the Sales Director by greeting prospective residents and their families warmly and notifying the team of walk-ins or scheduled tours.
• Provide administrative assistance including copying, faxing, filing, and distributing mail as assigned by the General Manager or Executive Director.
• Help maintain community calendars, bulletin boards, and front desk communications in a clear and current manner.
• Coordinate with maintenance, housekeeping, and dietary services for timely resident or guest requests.
• Monitor entry points in accordance with the Community’s safety, visitor, and emergency policies.
• Maintain confidentiality and security of all resident and business information in compliance with HIPAA and company policies.
• Provide coverage for weekends, holidays, and other shifts as needed to ensure consistent front desk presence.
• Support other departments and leadership with projects and administrative tasks as assigned.
• This working team member must maintain a hands-on, customer-first approach and consistently represent the Community with professionalism, warmth, and excellence.
• Perform all other duties as assigned by the Executive Director, General Manager, or Management Company representatives.

• High School diploma or equivalent required.
• Experience in senior living, hospitality, or customer service environment preferred.
• Excellent verbal and written communication skills.
• Professional demeanor, reliability, and a genuine passion for serving seniors.
• Basic computer and phone system knowledge (Microsoft Office, copy/fax/scanning equipment).
• State Criminal Background Check and LIC 508 Criminal Record Statement.
• LIC 503 Health Screening Report.

• Tuberculosis (TB) clearance as required by the state
• First Aid and CPR Certifications as required by the state
• Criminal Background check cleared.
• Certification and/or License as required by the state.
• Fingerprint clearance as required by the state
• Must be at least 18 years of age as outlined in state regulations.
• Must be able to read, speak and write the English language.

Physical Demands:

• Ability to stand and walk for extended periods.
• Ability to stoop, kneel, crouch, or crawl as part of regular duties.
• Ability to talk and hear to communicate effectively with residents and staff.
• Ability to lift and/or move up to 50 pounds independently.
• Vision requirements include close vision, distance vision, and the ability to adjust focus.

The following physical actions may be required but are not regularly expected:

• Use of hands and fingers to handle or feel
• Reaching with hands and arms
• Lifting more than 50 pounds (rarely)
• Regular interaction with co-workers, residents, and vendors
  .
• Occasional evening, weekend, or night shifts may be required to ensure proper shift coverage.
• Subject to potential exposure to:
  • Communicable diseases and infections
  • Various drugs, chemicals, infectious, or biological hazards
  • Environmental hazards such as falls, burns, odors, or equipment-related injuries
• On-call work may be required on an as-needed basis.
• Occasional travel may be necessary.
• There is no anticipated regular exposure to latex or blood-borne pathogens
  .

Professional office environment. Uses PC, telephones, word processing and other standard office equipment. Attends business-related functions. Occasional travel to communities, various sales calls and industry meetings/conferences.

• None

Note: All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the…