Dispatch - Cool Transports

We are actively recruiting for an experienced dispatcher to join our Cool Transports dispatch team. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

This position carries out responsibilities in the following functional areas: route planning, customer service, trouble shooting and heavy phone use.
 Responsibilities:
 Receive emergency and non-emergency calls and record significant information
 Address problems and requests by transmitting information or providing solutions
 Receive and dispatch orders for products or deliveries
 Prioritize calls according to urgency and importance
 Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
 Monitor the route and status of field units to coordinate and prioritize their schedule
 Provide field units with information about orders, traffic, obstacles and requirements
 Enter data in computer system and maintain logs and records of calls, activities and other information
 Comply with all DOT and in-house regulations and rules
 Skills and requirements:
 Dispatch experience required, preferably in the fuel industry but not necessary
 High school diploma/GED required, Associates preferred
 Typing with experience in data entry - Excel
 Knowledge of procedures and guideline for emergency situations
 Proficient in English (oral and written)
 Outstanding organizational and multitasking abilities
 Active listener with excellent communication skills
 Sound judgement and critical thinking
 Good people skills
 Heavy phones

Work schedule:

Must be available to work all shifts with emphasize on night schedule, all days. We never close. We run our trucks 24/7 to ensure our customers receive the best service. Training will consist of day and night shifts.
 Benefits:
 Kaiser Medical Plans - 3 to choose from
 Dental - PPO or HMO
 Vision - VSP
 Supplemental Insurance - Aflac or Colonial Life
 Company paid life insurance of $10K; employee may purchase more at a reasonably inexpensive price
 Paid vacation time
 Paid sick time
 Paid Holidays - Christmas, New Years, 4th of July, Thanksgiving, Labor Day and Memorial Day
 401K Plan with Match

Schedule:

12 hour shift
 Holidays
 Rotating
 Night shift
 Overtime
 Weekends as needed

Experience:

Dispatching: 2 years (Required)

Work Location:

In person