Customer Service Supervisor

80/20® is the leading provider in the modular T-slot aluminum framing industry, offering creative and customizable solutions for industrial, office, garage, and home applications. Known for its lightweight, durable, and visually appealing designs, 80/20 has established itself as the standard in framing solutions. With a vast catalog of over 6,500 components, accessories, and profile options, the company serves as a one‑stop shop, offering additional services such as design assistance, assembly, and kit tagging.

80/20 is dedicated to providing exceptional service and innovative solutions to meet customer needs. Learn more at

Customer Service Supervisor | 80/20

The Customer Service Supervisor leads our Team Leaders across Customer Support, Order Processing, and Error Resolution. This role provides strategic direction, drives performance through data analysis, and builds a culture of accountability, continuous improvement, and customer excellence.

• Lead, coach, and develop Team Leaders and Customer Service support teams
• Analyze performance metrics to identify trends and improve efficiency
• Partner with Sales and leadership to resolve customer and account issues
• Improve processes, systems, and quality standards
• Manage staffing, performance reviews, training, and daily operations

• 1+ year of supervisory experience
• Experience in customer service, order processing, or sales operations
• Strong analytical and problem‑solving skills
• Proficiency in Excel and Microsoft Office
• A hands‑on leader who thrives in a fast‑paced, operational environment

Preferred: 3+ years of customer service and leadership experience, ideally in manufacturing or production.

If you’re a data‑driven leader ready to build high‑performing teams, we’d love to hear from you.