Quality ISO Specialist

Salary Range: $80,000.00 To $90,000.00 Annually

The Quality ISO Specialist is responsible for the administration, maintenance, compliance, and continual improvement of Reelcraft Industries' ISO 9001 Quality Management System (QMS). This position serves as the primary coordinator for quality system activities, ensuring that policies, procedures, records, audits, corrective actions, and compliance processes remain effective, current, and aligned with ISO requirements, customer expectations, and business objectives.

The role is responsible for maintaining the integrity and effectiveness of the Quality Management System through document control, audit coordination, corrective action management, compliance monitoring, and support of management review activities. Working closely with Quality, Engineering, Operations, Customer Service, Supply Chain, and Leadership, the Quality ISO Specialist ensures quality system processes are consistently applied and opportunities for improvement are identified and implemented.

In addition to Quality Management System responsibilities, the position supports quality data collection, analysis, reporting, KPI development, dashboard maintenance, and trend monitoring to provide meaningful information that supports data-driven decision making and continuous improvement. The role also assists with customer quality issues, root cause investigations, corrective action tracking, and general quality control activities as needed.

The Quality ISO Specialist plays a critical role in maintaining Reelcraft's ISO certification, strengthening compliance, preserving organizational knowledge, supporting quality performance objectives, and advancing a culture of disciplined process management and continuous improvement.

• Administer, maintain, and continuously improve Reelcraft's ISO 9001 Quality Management System.
• Serve as the primary coordinator and subject matter resource for quality system requirements, procedures, records, and compliance activities.
• Monitor QMS effectiveness and recommend improvements that enhance compliance, efficiency, and operational performance.
• Coordinate Management Review inputs, quality objectives, quality reporting, and system performance evaluations.
• Ensure ongoing compliance with ISO standards, customer requirements, and company policies.

• Manage document control processes including creation, revision, approval, distribution, retention, and archival of controlled documents and records.
• Maintain quality procedures, work instructions, forms, process maps, standards, and records.
• Ensure all controlled documentation remains current, accurate, accessible, and compliant.
• Support departments in understanding and maintaining compliance with documented quality system requirements.

• Plan, coordinate, and support internal audits, customer audits, and third-party certification audits.
• Develop audit schedules and assist in preparation, execution, reporting, and follow-up activities.
• Track audit findings, observations, nonconformities, and corrective actions through closure.
• Support ISO registration audits and surveillance audits.
• Monitor organizational compliance to established quality system requirements.

• Manage corrective action requests and corrective/preventive action activities resulting from audits, customer complaints, supplier concerns, internal findings, and operational issues.
• Facilitate structured root cause investigations using appropriate quality methodologies and problem-solving tools.
• Verify implementation and effectiveness of corrective actions.
• Participate in and support cross-functional continuous improvement initiatives.

• Collect, organize, analyze, and report quality performance data.
• Develop and maintain KPI dashboards, scorecards, performance metrics, and trend reporting systems.
• Analyze customer complaints, audit findings, nonconformances, corrective actions, PPM, COPQ, scrap, and other quality metrics.
• Identify trends, recurring issues, and opportunities for improvement.
• Support Management Review reporting and quality performance presentations.
• Utilize advanced Excel tools and reporting techniques to automate and improve quality reporting processes.

• Support customer quality concerns, root cause…