Inside Sales Representative

** Essential

Duties & Responsibilities **:
* Manages the ERP order entry and maintenance of commercial orders.
* Leads Order review process of all Audio Products orders.
* Provides timely updates to customers and sales team regarding change of order status.
* Performs ERP system data mining, reporting and analysis.
* Ensures compliance with product pricing, purchase order terms, and Ultra’s terms and conditions of sale
* Serves as a liaison with customers (internal and external) on all matters affecting customer orders including expedites.
* Provides customer support on questions.
* Facilitates Hyper Spike quotes as well as all subsequent follow up.
* Serves as the first point of contact (POC) for all customers.
* Works with the appropriate departments to adjust lead times as needed.
* Coordinates with all other necessary departments to ensure customer’s needs are met.
* Organizes and provides weekly or monthly data metrics/reports to support business needs.
* Serves as inside sales support for outside sales representatives, including providing quotes, providing relevant documents for projects, or coordinating internally with other departments to provide support to sales staff.
* Runs weekly meetings with operations and planning to review production schedule and take any necessary actions
* Provides weekly updates to key customers in the form of open order reports, and meetings as needed.
* Coordinates with finance to ensure customers are not delinquent on payments and take necessary follow up actions if so.
* Provides data related to forecast to support business needs.
* Manages onboarding of new customers (i.e. vendor forms, setting up payment terms, etc.)
* Manages all tasks related to exports (screening compliance, customer forms, export regulations) in order to be export compliant.
* Supports management of demo inventory and shipping of demos to customers.
* Supports incoming sales and customer service inquiries, and follow up as needed.
* Bachelor’s degree in business administration, marketing, communications or the equivalence in experience.
* Demonstrated ability to successfully manage multiple project deadlines and produce results.
* Strong professional written and verbal communication skills
* Proven ability to manage time effectively
* Excellent administrative and organizational skills
* Demonstrated ability to be customer-focused and results-driven
* Intermediate skills with Microsoft Office
* 3-5 years' experience in Customer Service or Inside Sales
* Experience with new customer acquisition
* Experience working in distribution channel markets
* Experience with foreign customers include export control
* Experience with Military procurement and navigating DoD contracts
* US Person
* Must have a valid driver’s license
* Ability to lift up to 50 lbs. in order to move product items around
* Climate controlled, well-lit and clean work environment!
* Work/life balance that includes up to
** 3 weeks PTO
** for first year
* 8 Paid Holidays, with 3 floating holidays
* 401k Plan with Company Match
* Educational Assistance Program (Tuition Reimbursement)
* Wellness Program and incentives
* Company HSA contributions
* Insurance Benefits that start 1st of the month following hire
* Eligibility in Company Performance-based bonuses annually
* Additional Employee Discounts and Perks
* Medical and Prescription insurance
* Dental insurance
* Vision insurance
* Supplemental Life Insurance Plans
* Supplemental AD&D insurance for Employee and Family
* Accident Plan
* Critical Illness Plan
* Hospital Indemnity Plan
* Pet Insurance
* Identity Theft
#J-18808-Ljbffr