Reservations Coordinator, Pacific Northwest

## Reservations Coordinator, Pacific Northwest Apply locations:
USA, MT, Columbia Falls, Glacier Park Collection Support Offices time type:
Full time posted on:
Posted 30+ Days Agojob requisition :
JR101788

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
** Keep Us Organized. Support the Team. Power the Guest Experience.
** Pursuit connects guests and team members to iconic places through unforgettable, inspiring experiences. As a
** Reservations Coordinator for the Pacific Northwest**, you’ll be the behind‐the‐scenes team member that keeps our contact center operations running smoothly across multiple geographies.

You’ll focus on the clerical, administrative, data management, and operational support work that helps our leaders and agents stay efficient and accurate. You’ll work closely with Central Reservations Manager and Assistant Manager of the Glacier Park Collection and Alaska Collection and help our agents deliver excellent guest experiences every day.

This role is a great fit if you love systems, details, and process, and you like being the person everyone relies on to keep things on track.
** What Makes This Role Exciting:
*** Systems & data focus:
Work directly in systems including like Maestro, Inntopia, Five9 and other contact center programs.
* Meaningful impact:
Your accuracy and organization will directly support our KPIs, guest experience, and team performance.
* Cross functional exposure:
Partner with Geo Managers, properties, OTA partners, and other internal teams.
** ROLE & RESPONSIBILITIES*
* ** Operational & Administrative Support
*** Provide day-to-day clerical and administrative support to the Central Reservations Manager.
* Maintain, update, and organize operational documents, reports, and trackers for our contact centers.
** Systems & Data Management
*** Work daily within reservation and attraction booking systems such as Maestro, Inntopia, Five9, and other related platforms.
* Help support data synchronization between systems, ensuring reservations and inventory information are consistent and accurate.
* Assist with back-end audits, system “true ups,” and regular data checks to identify discrepancies and follow through on corrections.
* Support data migration and cleanup projects, including organizing, validating, and updating records.
** Process, SOPs & Knowledge Management
*** Support the creation, updating, and organization of Standard Operating Procedures (SOPs) for reservations processes and systems.
* Help build and maintain knowledge base articles, job aids, and reference materials used by reservations agents and leaders.
* Proactively identify process gaps, inconsistencies, or recurring issues, and collaborate with leaders to propose and implement improvements.
** REQUIRED SKILLS QUALIFICATIONS & EXPERIENCED
*** 2+ years of experience in hospitality, travel, guest service, reservations, or contact center environments.
* Solid understanding of how contact centers and reservation centers operate, including basic KPIs and performance drivers.
* Experience working across multiple systems and comfort learning new platforms quickly.
* Strong attention to detail with a track record of accurate data entry and data management.
* Proven ability to organize and prioritize multiple tasks in a fast-paced environment.
* Strong verbal and written communication skills, able to communicate clearly with leaders, peers, and front-line team members.
* Demonstrated problem solving skills, with the ability to proactively identify issues and follow through to resolution.
* Ability to work independently with minimal supervision, while also being an effective team…