Partner Operations Agent

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

As a Partner Operations Agent, you will be part of the Global Partner Operations Team, supporting Travel Trade (Group/FIT) partners across our hospitality, attractions, transportation, and F&B portfolio. As a Partner Operations agent, you'll accurately enter and manage reservations, apply critical thinking to catch and resolve issues, and serve as the key liaison between partners and internal teams; keeping operations seamless and partners confident in every interaction.

The ideal candidate is detail-oriented, organized, collaborative, and comfortable adapting to multiple priorities in a fast-paced, seasonal environment. You will bring a service-first mindset, strong communication skills, confidence with reservation systems and high-volume data entry, and take pride in your work.

ROLE & RESPONSIBILITIES Serve as the primary point of contact for travel trade and MICE partners via phone and email.

Manage reservations, including inventory, from initial inquiry to final touchpoint for your assigned revenue discipline (lodging, attractions, transportation and food & beverage).Perform quality assurance checks on reservations to maintain accuracy and partner satisfaction.

Collect, maintain and process payment within reservation systems.

Assist with complaint resolution promptly and professionally; knowing when to escalate if necessary.

Collaborate with internal departments, including onsite operations teams, to ensure smooth execution of partner requirements.

Work diligently to meet and exceed Pursuit Service Standard Level agreements and personal KPI’s.Assist with other reservation-related projects and administrative duties assigned to include but not limited to creating and maintaining Standard Operating Procedures (SOPs).Identify and recommend opportunities to improve reservation processes, system accuracy, and operational efficiency, and share best practices with the teamSKILLS QUALIFICATIONS & EXPERIENCE Previous experience in reservations, hospitality, tourism, or customer service is preferred.

Familiarity with reservation systems, booking engines, and CRM platforms such as Salesforce or Delphi is considered an asset; experience with OPERA PMS is a plus.

Must be comfortable speaking with guests and partners on the phone.

Exceptional attention to detail and accuracy. Excellent organizational and time management abilities.

Strong written and verbal communication skills in English; proficiency in a second language is an asset.

Proven ability to manage high-volume data entry and correspondence with accuracy and efficiency.

Self-motivated and proactive, with the ability to work effectively both independently and collaboratively in a team environment.

Strong organizational and multitasking skills, with the ability to manage competing priorities in a fast-paced environment.

Ability to work independently while collaborating effectively with cross-functional remote teams.

Guest- and partner-focused mindset with a commitment to service excellence.

Confidence to challenge the status quo and contribute new ideas for improvement.

Comfortable learning new systems and troubleshooting technical issues.

Demonstrate…