IT Engineering Technician

This position requires that you must be a US Citizen for consideration and meet all Federal Contractor employee requirements. Nomad GCS does not support the H1B Visa for this position.

Position: IT Engineering Technician

Division:
Innovative Solutions Group

Department: IT Engineering

Status:
Full-time

Overview:
The IT Engineering Technician supports the deployment, configuration, testing, integration, and lifecycle support of Nomad Total Command (NTC) hardware and related systems, as well as the configuration and testing of IT Engineering (ITE) hardware and software. Working closely with IT Engineering, Embedded Systems Engineering, Software Engineering, Manufacturing, and Field Service, this role executes engineering-defined processes while ensuring hardware is correctly configured, validated, documented, and supported throughout production and deployment.

The IT Engineering Technician serves as the primary technical resource responsible for hardware configuration, firmware deployment, production support, system validation, and field troubleshooting. The primary responsibility is supporting NTC systems, with secondary responsibilities as set forth below and to be completed as time is available.

Essential Responsibilities:

NTC Hardware Configuration & Deployment

• Configure NTC hardware according to engineering documentation and customer requirements.
• Flash firmware onto embedded controllers, sensors, communication modules, and supporting hardware.
• Verify firmware revisions and hardware compatibility prior to deployment.
• Apply engineering-approved system configurations and configuration files.
• Prepare production-ready NTC hardware for manufacturing and customer projects.
• Verify configured systems meet engineering and production requirements before release.
• Use configuration tools to produce configuration files for NTC.

• Install or assist with installation of embedded controllers, sensors, operator interfaces, networking hardware, and supporting equipment.
• Assemble prototype systems and engineering test hardware.
• Verify wiring, communication networks, connectors, and power distribution.

• Execute engineering-developed functional and validation test procedures.
• Test hardware on dedicated test boards before delivery to production while documenting results and raising issues with Engineering.
• Assist with production acceptance testing of NTC hardware.
• Verify communication across CAN, Ethernet, serial, and other embedded communication networks.
• Collect diagnostic information, system logs, and test results.
• Assist with environmental, vehicle, production, and field validation testing.
• Document testing results and report abnormalities to Engineering.

• Support Production during NTC hardware installation and commissioning.
• Troubleshoot routine hardware configuration issues using established engineering procedures.
• Escalate hardware design or software-related issues to Engineering.
• Verify customer systems prior to shipment.
• Occasional travel to Libby, MT to support NTC production, integration, and commissioning activities.
• Perform basic field support activities, including firmware updates, hardware configuration, and routine troubleshooting, while escalating complex technical issues to Engineering.

• Troubleshoot NTC hardware, wiring, connectors, sensors, communication devices, and supporting electronics.
• Replace defective hardware modules and verify system operation.
• Collect information supporting engineering root cause investigations.
• Support field personnel during installation and service activities.
• Document corrective actions and recurring issues.

• Maintain hardware configuration records.
• Record firmware revisions and hardware versions.
• Document production changes and hardware modifications.
• Update troubleshooting documentation and assembly procedures.
• Maintain engineering build records and configuration history.
• Assist with engineering-developed hardware configuration automation tools.

• Support Embedded Systems Engineering during prototype…