Assistant Lodging Operations Manager

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
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* Position Summary:

** The Assistant Lodging Operations Manager plays a key role in supporting the daily housekeeping operations across all lodging properties within and around Glacier National Park. This position oversees the consistency and quality of housekeeping services and supports property teams to meet cleanliness, guest satisfaction, and operational standards. The role will also be involved in running front desk training sessions as well as supporting all front desk teams throughout the summer.

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* Key Responsibilities:

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* ** Housekeeping Oversight & Support (Primary Duties – ~80%)*
* * Travel between all lodging locations within and around the park to support and assess housekeeping operations.
* Train, coach, and support housekeeping leaders and staff to maintain high-quality room standards.
* Provide hands-on housekeeping assistance during high occupancy periods, staff shortages, or turnover days.
* Monitor compliance with cleanliness standards, safety protocols, and environmental practices.
* Conduct regular property walkthroughs and room inspections.
* Help coordinate daily room assignments and workload balancing across teams.
* Assist with inventory management of housekeeping supplies and linens at each property.
** Front Desk & Guest Services (Secondary Duties – ~20%)*
* * Provide relief support at front desks during peak periods or staff absences.
* Act as a quick response resource for front desk staff with system and reservation questions.
* Train, coach, and support front desk leaders and staff to maintain a high level of hospitality.
* Assist with guest check-in/check-out procedures and respond to guest inquiries or issues.
* Help ensure seamless communication between front desk and housekeeping teams.
* Support hospitality initiatives and help resolve guest complaints when escalated.
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* Qualifications:

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* * Prior experience in housekeeping leadership or hospitality operations required.
* Prior experience in front desk leadership preferred.
* Strong knowledge of housekeeping procedures, standards, and safety requirements.
* Ability to learn new property management systems at a detailed level.
* Valid driver's license and willingness to travel between park properties regularly.
* Excellent communication, organization, and time management skills.
* Ability to lead, train, and motivate seasonal staff.
* Flexibility to assist across multiple departments and locations as needed.
* Must be able to lift up to 50 lbs, stand for extended periods, and work in varied weather conditions.
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* Preferred Qualifications:

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* * Experience working in a national park or remote hospitality setting.
* Familiarity with property management systems (PMS) and scheduling tools.

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P Small Cap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

At Pursuit, our locations are more than just a…