Director of Information Technology

Overview

Live. Work. Explore. as a part of our team in Columbia Falls, the gateway to Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring a Director of Information Technology to Live. Work. Explore in Columbia Falls, Montana!

Our IT department provides direct in-person and remote support for all applications and hardware used throughout the park and surrounding region. The department is also responsible annually for shutting down and starting up IT systems at the end and beginning of the peak summer season.

The Director of IT position is based in an office at Columbia Falls, MT, but during the summer season this position travels extensively throughout Glacier National Park to other sites. The position provides strategic direction and day-to-day leadership to the property IT team. The IT Director works with both the Glacier General Manager and the corporate IT department to ensure all property IT needs are met.

The Details:

• Position Type:
  Year-Round
• Housing:
  Employee housing is not available

Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls — a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets — is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

• Create and maintain IT products & services stack at the property that ensures all business goals and objectives are met; act as a subject matter expert on all aspects of IT
• Responsible for hiring, training, scheduling, supervising, and evaluating IT staff
• Accountable for all day-to-day procedures related to the identification, prioritization, and resolution of end user requests, including the monitoring, tracking and coordinating of service desk functions
  • Manage processing of incoming calls to the service desk via telephone, email, and the ticketing system
  • Document all pertinent information and nature of a problem or issue
  • Record the information in an online ticket system to ensure requests are resolved in a timely fashion
  • Support field teams by working, escalating, or dispatching the ticket queue
  • Maintain a knowledge base of known issues and resolutions
  • Periodically audit ticket notes to ensure best practices are followed and service quality standards are met
• Act as an escalation point for the user base if they feel their IT question, problem, or concern is not addressed adequately
• Communicate planned maintenance and system outage resolution to the business when needed
• Formulate and execute plans & schedules for the annual startup and shutdown of IT assets throughout the park’s seasonal locations
• Use effective judgment and professional initiative to independently develop effective and constructive solutions to customer & end-user support issues, queries, challenges, and escalations
• Maintain a three-year IT project plan in coordination with the General Manager and Regional Director of IT; oversee each project through the planning, execution, and closing stages
• Set annual department capital and operating budgets in conjunction with the General Manager, local Controller, Regional…