Senior Manager - Glacier Park Collection, Montana

Overview

At Pursuit, we offer experiences that connect guests with iconic destinations, including world-class attractions, distinctive lodges, restaurants, retail, and transportation services. Our focus is on delivering a personal and unforgettable visit through friendly service, thoughtful amenities, and attention to detail.

Senior Manager, People for our Glacier Park Collection attractions and properties. You’ll lead key People initiatives for a designated geography to create a consistent and exceptional team member experience across all operations. Working closely with other Senior Managers and the broader People team, you’ll help shape our culture company-wide.

You’ll contribute to onboarding, recognition, training and development programs, and you’ll oversee staff housing operations within your region to ensure safe, clean, and positive living experiences for team members. This position reports directly to the Senior Director, People and offers the opportunity to positively impact workplace culture and team member well-being.

LEADERSHIP

• Lead, coach and develop a team of direct reports, driving performance and professional growth and development.
• Partner in the development and implementation of People processes, procedures and programs to create a successful and engaged team deeply connected to Pursuit’s core values.
• Be a day-to-day coach and partner to business operations leaders on all aspects of People housing.
• Serve as the key escalation contact for resolving housing issues across your assigned geography.
• In partnership with the Senior Director of People and housing team, develop KPIs to ensure staff accommodation processes are consistently performed to a high standard (arrival, departure, room changes, room checks, etc.).
• Partner with housing and finance teams to establish annual rates for all accommodation types within your region.
• Oversee third-party housing leases and lead capital projects that enhance and improve staff living spaces.

Team Member Experience

• Partner closely with business operations leaders on all employee relations inquiries and matters, building operator confidence and knowledge of People tools and processes.
• Champion Pursuit and geography-specific recognition programs, partnering with operators to ensure awareness and strong execution.
• Lead new hire orientation sessions and enterprise and geography-specific training programs for managers and team members.
• Lead thorough investigations and bring them to a fair resolution with all parties involved.
• Support operators with the annual employee engagement survey, including preparation, participation, and interpreting results to drive action plans.
• Champion the annual performance cycle by leading training, ensuring managers are equipped for effective performance reviews, goal setting, and development planning.
• Partner with geography operations leaders to develop staffing needs for each line of business and coordinate with Talent Acquisition for sourcing, recruiting, placement and onboarding of staff.
• Directly source and fill operational leadership and seasonal roles within the geography as needed.
• Partner with the operational leadership team for succession, talent and retention plans.
• Be a subject matter expert on Workday – Pursuit’s Human Capital Management system.
• Participate as an active member of the Pursuit People Team on staff-related initiatives such as staffing models, retention plans, engagement strategies, talent development and business growth.
• Communicate with People Team Support Services to ensure systems and processes work for operations teams; troubleshoot issues to provide quick resolutions.
• Support the business community through HR committees and employer network meetings within the assigned geography.
• Continuously look for process improvements and opportunities within the geography and the broader People Team.
• Provide expert advice on organizational structure, position titles and responsibilities, compensation, benefits, policies and growth planning.

What skills and experience do you need for this job?

• Minimum 5 years’ experience in a broad-based Human Resources/People role.
• Experience with all…