Automotive Service Advisor

Job Details

Job Location:

Jeff's Bobby & Steve's Auto World (Columbia Heights) - Columbia Heights, MN 55421

Salary Range: $52,000.00 - $90,000.00 Base+Commission/year

Automotive Service Advisor / Writer

Bobby & Steve's Auto World – Multiple Twin Cities Locations

Are you a people-first professional with a passion for helping customers take care of their vehicles? At Bobby & Steve's Auto World, our Service Advisors are the trusted guides who help customers through the repair process with honesty, integrity, and care. You'll be the face of our service department-building relationships, managing workflow, and ensuring every customer leaves with confidence in their investment.

• Greet every customer with professionalism, hospitality, and respect.
• Clearly present repair solutions in a way that is easy for customers to understand.
• Manage store workflow and repair processes effectively and efficiently.
• Consistently sell services with integrity, transparency, and honesty.
• Communicate with customers by phone and in person in a clear, professional manner.
• Build and maintain long-term relationships between the customer, the team, and the store.
• Ensure digital vehicle inspections are provided for all customers.
• Support the team, assist employees, and keep a positive, collaborative atmosphere.
• Oversee repair quality and ensure all work meets specifications.
• Perform other duties as assigned.

• 2+ years of service advisor or automotive customer service experience (preferred).
• Strong sales and customer service skills with a solutions-first mindset.
• Tire knowledge a plus.
• Proficiency in Windows-based computer systems and shop applications.
• Acceptable driving record for insurance coverage.
• Dependable, reliable, and team oriented.

• Ability to stand, walk, bend, and be on your feet most of the workday.
• Occasionally lift and carry up to 50 lbs.
• Maintain a steady work pace in a high-volume environment.