Customer Excellence Representative

Overview

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

Wage
: $18/hour

Shift
:
Monday – Friday 9:00am – 5:30pm

Location
:
Columbia, IL

• Health/Dental/Vision/Disability Insurance
• Tuition Reimbursement
• 401K plans
• PTO and Paid Holidays
• And more!

• Answer incoming calls from customers in a professional manner.
• Receive new orders, input Rx order correctly into DVI.
• Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
• Direct complaints concerning billing and services rendered.
• Refer complaints of service failures to designated department managers for investigation.
• Locate an order’s current or past position in the facility by checking in computer system.
• Tag trays when necessary for expediting.
• Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays.
• Document phone conversations in account notes in DVI. Keeps abreast of products and availability.

• High School Diploma or GED
• 2 years of telephone customer service experience a plus
• Optical experience recommended
• Insurance billing and reconciliation recommended (VSP, VBA, VCP, Superior, and Eye-Med)

By applying to this job and providing your mobile number, you are agreeing to receive an initial text from Hoya Vision Care, which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies.